Fingerprint Sensor Suddenly stopped working on Swift SF314-53G

Lil_Autistic_Fappy
Lil_Autistic_Fappy Member Posts: 12

Tinkerer

I have a marvels edition Notebook Acer Swift 3 SF314-53G recently my fingerprint sensor all of a sudden became inactive and failed to recognize it in device manager. I have tried rollback to initial windows setup by resetting the pc but no luck found.
I hope if anyone could help me with the problem.

Best Answer

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    I don't see anything wrong with that capture, the SMS/MMS device is for sending instant messages and is working correctly. I assume you have rebooted at least once, does Device Manager find anything when you search for new devices?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Bring up EgicTec properties to see what the error is that's showing.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Lil_Autistic_Fappy,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Lil_Autistic_Fappy
    Lil_Autistic_Fappy Member Posts: 12

    Tinkerer

    billsey said:
    Bring up EgicTec properties to see what the error is that's showing.

    It Showed me Error Code 10: Device was unable to start
  • Lil_Autistic_Fappy
    Lil_Autistic_Fappy Member Posts: 12

    Tinkerer



    I tried uninstalling device drivers and now Biometrics have vanished from my device manager and something unknown showed up.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    I don't see anything wrong with that capture, the SMS/MMS device is for sending instant messages and is working correctly. I assume you have rebooted at least once, does Device Manager find anything when you search for new devices?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Lil_Autistic_Fappy
    Lil_Autistic_Fappy Member Posts: 12

    Tinkerer

    Easwar said:
    Hi Lil_Autistic_Fappy,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    Resetting bios was no help to me.
  • Check if there are any updates available under optional updates from windows update.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lil_Autistic_Fappy
    Lil_Autistic_Fappy Member Posts: 12

    Tinkerer

    billsey said:
    I don't see anything wrong with that capture, the SMS/MMS device is for sending instant messages and is working correctly. I assume you have rebooted at least once, does Device Manager find anything when you search for new devices?
    Yes I did Rebooted the device and did Reset The Laptop but no luck with that too.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    There seems to be a bug or bugs in some of the latest Windows Updates that can cause corruption on the data in a USB port. The symptom is a USB device stops working and generates an error. When you remove the device it is no longer recognized by the system, as if it were physically removed. The fingerprint reader is a USB device, just not one on an external USB port. Make sure all Windows Updates have been performed, since they tend to fix these issues with more updates.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.