Missing Touchscreen and sound drivers SW5-111

NGriggs88
NGriggs88 Member Posts: 4 New User
edited May 2021 in Swift and Spin Series
Windows did a forced update on Monday and the HID Compliant Touch Screen driver and sound drivers are missing.  I keep seeing people say to download the driver from the support site, but it only lists a user manual and NO DRIVERS.  WHERE DO I GO TO FIND THESE DRIVERS?

Answers

  • what is the exact model? example an515-51-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    If you are only seeing a User Manual you need to change to the drivers tab instead of documents.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • NGriggs88
    NGriggs88 Member Posts: 4 New User

    Acer SW5-111

    Model Name: SW5-111

    Part Number: NT.L67AA.002

  • NGriggs88
    NGriggs88 Member Posts: 4 New User
    billsey, I see OTHER DRIVERS, there is just absolutely nothing related to my touchscreen there.  The HID Compliant Touch Screen is what is missing.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NGriggs88,

    Check the below link is all the drivers listed are installed in your unit or not,

    https://www.acer.com/ac/en/IN/content/drivers
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Try switching from the Windows 10 64bit to 32bit. Your laptop came with 32bit...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NGriggs88,

    is there any update.