I need help figuring out why my Aspire A515-51 will not print

JulieAnn1215

I get an "error printing" message. We have been unable to figure out what the "error" is.  All other computers in the house are able to print to the same printer. The printer is an HP Officejet Pro 8610.

TECH_MAN

Hi @JulieAnn1215

Step:-1 Clear Printer Spooler files and enable the Spooler service.

Step:-2   Click Start, type services.msc

Step:-3  Double-click Printer Spooler in the Services list.

Step:-4  Click Stop and click OK.

Step:-5   Click Start, type  %WINDIR%\system32\spool\printers in the search box and press Enter. In the open window, and delete all files in this folder.

Step:-6   Now, go to “Services” again. Double-click “Printer Spooler."

Step:-7    On the General tab, next to Startup type, make sure that Automatic is selected.

Step:-8    If the service is not already running, under Service status, click Start, and then click OK And Try to Print