Acer Nitro AN515-43 trackpad freezes/ stops working occasionally...

Options
veeraj
veeraj Member Posts: 11

Tinkerer

Hi there, I have recently purchased ACER NITRO 5 AN515-43 few months back ,the problem with my device is my trackpad keep freezing or completly stops working for few minutes at random times. I tried to reinstall drivers through internet but it was of no use.

These are my device driver properties. Any Help will be appreciated.
Thank You.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,164 Trailblazer
    edited May 2021
    Options
    Hi,
    Try deleting the greyed out HID compliant mouse entries.

  • Commodore_1995#
    Options
    check this update bios:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • veeraj
    veeraj Member Posts: 11

    Tinkerer

    Options
    Ok i ll try the suggestions, Thanks for replying

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
    Hi veeraj,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • veeraj
    veeraj Member Posts: 11

    Tinkerer

    Options
    @Easwar @brummyfan2 @egydiocoelho
    I have tried all the suggestions given ,but to no avail the problem still occurs at times.
    Thank You
  • badxxx
    badxxx Member Posts: 12

    Tinkerer

    Options
    Hi,
    I have the same issue. Is there any solution? 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
    Hi veeraj,

    It looks like hardware issue. Contact acer tech support,

    Or

    Book the unit for repair service,