Blue line down middle of screen

Hotchquz
Hotchquz Member Posts: 1 New User
I've had this KC242Y for about two weeks and as I was playing today this line appeared and hasn't gone away. 
I've checked the HDMI and power cables, left it turned off for a while, but it persists even with no input from my PC. 

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    You can try to contact Acer for warranty first if they can assist for that problem 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Hotchquz,

    It looks like hardware issue. Contact acer tech support,

    Phone: 1-866-695-2237
    Available 24/7 - US and Canada

    https://www.acer.com/ac/en/US/content/service-contact

    Or

    Book the unit for repair service,

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Does the line appear during the splash screen display when you first turn the monitor on? If so it's as the others have suggested, a hardware issue that will require a swap or repair.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.