Keyboard and touchpad not working, loud wind-sound-like underneath. Aspire 5 A514-54G-560L/ CORE I5

lykamonica13
lykamonica13 Member Posts: 1 New User
Hi! I was using my 1-month old Aspire 5 loptop with only two apps (MSWord and Adobe Acrobat) being opened when it start making a sound underneath, sounds like a gust of wind or breath then the touchpad isn't working as well as the keyboard. At first I thought that maybe its lagging, but I'm not even connected to internet and the storage is as good as new. It's been two hours now but it's still not going back to its normal state. I couldn't do anything(e.g. to turn off, to restart) Pardon my grammar, I hope you understand and hoping for a response. Thank you!

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited May 2021
    can you record a video of the problem and post to YouTube? what happens when you force the shutdown?
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi lykamonica13,

    Press and hold Fn and tap on F7 or just tap on F7 alone to enable the touchpad. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)