How to solve red lines on my screen issue in Nitro 5 (AN 515-43)?

Eliminator_02
Eliminator_02 Member Posts: 5

Tinkerer

I see red lines on my screen whenever I see and dark shade on my Acer Nitro 5 (AN 515-43). This issue is there for months now and I don't remember my laptop being damaged. Is it a screen crack or something else? When I see something in light shade, I don't experience this issue but if I use dark shade, the red lines are clearly visible.


                      ** In light background **

      **In dark background** 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Eliminator_02,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • I think there is a problem with the display. However, when you pass a microfiber cloth in that region where the red lines appear, do you notice if there is any dirt relief or something?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Eliminator_02
    Eliminator_02 Member Posts: 5

    Tinkerer

    I think there is a problem with the display. However, when you pass a microfiber cloth in that region where the red lines appear, do you notice if there is any dirt relief or something?
    No, I have clean my screen a thousand times and especially in that region but I didn't notice any dust or something.
  • Is the laptop still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Eliminator_02
    Eliminator_02 Member Posts: 5

    Tinkerer

    I think there is a problem with the display. However, when you pass a microfiber cloth in that region where the red lines appear, do you notice if there is any dirt relief or something?
    I'm afraid not. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)