Dear Acer community and gurus,
I'm having problem with a 4-months old Helios 300. It does not charge when powered up. It can only be charged when shutdown or in sleep mode.
Tried searching the FAQ and forum for solutions.
Tried the recommended steps like CALIBRATION & BATTERY RESET, BATTERY CONTROLLER RESET and PROCESS FOR CALIBRATING BATTERY but none worked. The only step I didnt follow was the 'locate a hole at the bottom of the laptop, insert a pin and hold reset button for 5-secs' because there is no such for my laptop.
Laptop data are as follow:
Model: Predator PH315-53
Bios Version: V1.01
OS: Wins 10 Home 64-bit
Looking forward to any assistance!
//Edited the content to add model name on title.