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I HAVE A ACER NITRO 5 AN-515-43 NEED SOME HELP!

NGZEUSNGZEUS Member Posts: 268 Die Hard
HEY THERE
I HAVE TWO ACERNITRO 5 OF THE SAME MODEL AN-515-43 
LETS NAME MY LAPTOP X AND THE MY BROTHER LAPTOP Y

IN MY LAPTOP (X) THE PERFORMANCE IS TERRIBLE WHEN I PLAY COMPACTIBLE GAMES LIKE PUBG PC ROBLOX ETC IT LAGS LIKE HELL.
WHERE AS IN MY BROTHER LAPTOP (Y) EVERY GAME WORKS PERFECTLY FINE

SO I OPENED TASK MANAGER ON MY LAPTOP (X) I SAW THAT ONLY 2.1GB -3.5GB RAM IS AVAILBLE OUT OF 8GB RAM 
WHEN I PLAY PUBG ONLY 256MB RAM IS AVAILABLE WHAT TO DO?
IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

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FAQ & Answers

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    ANYONE PLEASE HELP ?
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • batmalinbatmalin Member Posts: 3,763 Guru
    Please provide the specs. and exact model number of both laptops.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    BOTH LAPTOPS ARE 
    ACER NITRO 5 AN-515-43 
    SPECS
    CPU AMD RYZEN 3550H
    GPU RADEON 560X
    8GB RAM 

    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • batmalinbatmalin Member Posts: 3,763 Guru
    edited April 29
    Same BIOSes, same Win versions, same programs installed?
    Run userbenchmark and post the link here.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    how to check bioses?
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    i checked the bioses they are diffrent

    my brother laptop bioses is  Insyde Corp V1.05, 7-08-2019

    MINE IS   Insyde Corp V1.10. 13-07-20
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    windows version are the same
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    what should i do?
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • LeostatLeostat Member Posts: 1,338 Mainframe Wrangler
    Check the userbenchmark for them both. 

    And when you say lags do you mean low frame rate or network lag?
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post! 
  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    there is no ping issue
    i think the low frame rate
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • LeostatLeostat Member Posts: 1,338 Mainframe Wrangler
    If framerate grab a benchmark in game of both and a user benchmark, it could be thermals maybe. 
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post! 
  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    Hey
    I cannot be thermals i am sure about it it due to the lack of ram
    how come only 5.6gb ram is availble out of 8gb ram 
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    @batmalin
    @Leostat

    please help
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • LeostatLeostat Member Posts: 1,338 Mainframe Wrangler
    Can you grab the benchmarks please? It will help troubleshoot 

    The ram is normal as the rest is reserved for the internal gpu, it's not possible to change
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post! 
  • batmalinbatmalin Member Posts: 3,763 Guru
    5.9GB are available because 2.1GB are reserved for the Vega iGPU.  Adding more RAM will improve the gaming.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • batmalinbatmalin Member Posts: 3,763 Guru
    Fresh windows install may improve the performance but not for long, long term solution is to upgrade the RAM and adding SSD.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • LeostatLeostat Member Posts: 1,338 Mainframe Wrangler
    Could you post the benchmark result of the other laptop?

    As batmalin said dual channel will help if you install a second stick. On your benchmark there was 20% background use as well, so check for stuff running which will slow the laptop down.

    Also just to check it was on ac when it was ran and you have convigred it to use the right GPU? In that run its not using the nvidia card but the iGPU

    Set it to use the nvidia and try again : https://gpu.userbenchmark.com/Faq/How-to-force-Optimus-or-Switchable-discrete-GPUs/97
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post! 
  • NGZEUSNGZEUS Member Posts: 268 Die Hard
    I dont have nvdia i have rx 560 x
    IF YOU THINK I HAVE ANSWER YOUR QUESTION PLEASE CLICK YES :)

  • LeostatLeostat Member Posts: 1,338 Mainframe Wrangler
    For the AMD card you need to head to graphics settings -> add program then :)
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post! 
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