Aspire A717-72G - WiFi Adapter Issue

Nible3640
Nible3640 Member Posts: 2 New User
Hello,
Having issues with my Aspire A717-72G's wifi card.
The card is a Qualcomm Atheros 11ac.

When I turned on my laptop, the WiFi was no longer working.
Network Connections only showed Bluetooth and Ethernet; no WiFi.
Checked Device Manager to see if something was wrong with the WiFi card.
Noticed that the Atheros adapter was now a hidden device. 
I doubt there is a problem with the physical connection, laptop's hardware was never touched.

These are the steps I have gone through so far:
1. Updated Atheros drivers > did not help. 
2. Reset Network settings > did not help.
3. Uninstalled Atheros device from device manager. Rebooting laptop did not auto-reinstall it. Reinstalled it using Atheros driver installation software (first using the backup Atheros WLAN driver software from Acer Recovery Management, then with the most recent driver software from the Acer website) > did not help.
4. Resetting the laptop to factory default settings (Windows reinstall) > did not help

After Step 3, the Atheros adapter stopped showing up in the device manager.
It's neither hidden, nor otherwise available anymore.
Again, reinstalling it did not make it reappear, and neither did the Network reset.
In the Qualcomm Atheros 11ac Wireless LAN installer, I tried both the Modify and Repair options, but neither did the trick.
Scanning for hardware changes in Device Manager does not reveal it.

At the end of my rope! No idea where to go from here.
Any suggestions would be greatly appreciated.

Answers

  • JackE
    JackE ACE Posts: 45,090 Trailblazer
    >>>When I turned on my laptop, the WiFi was no longer working.>>>

    About how long ago did you first notice problems with the wifi? Days? Weeks? Months? Jack E/NJ

    Jack E/NJ

  • Nible3640
    Nible3640 Member Posts: 2 New User
    JackE said:
    >>>When I turned on my laptop, the WiFi was no longer working.>>>

    About how long ago did you first notice problems with the wifi? Days? Weeks? Months? Jack E/NJ
    The WiFi worked yesterday morning.
    I put my laptop in sleep mode (closed it) for the entire rest of the day.
    Today, I opened it up and the WiFi was not working.

    So there is one day between it working and not working.
  • JackE
    JackE ACE Posts: 45,090 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point'. If System Protection is turned on, click 'System Restore' button. Click next. If you see an automatic Restore Point with a date stamp from yesterday morning or the day before, select it. Jack E/NJ

    Jack E/NJ