Acer nitro 5 AN515-44 2020 black screen

jyvanng
jyvanng Member Posts: 1 New User
edited April 2021 in Nitro Gaming
My acer nitro 5 2020 AN515-44 stuck on AN515-44  and It doesn't have battery reset hole. Can someone help me fix it? 

Thread was edited to add model name to the title



Answers

  • Turn off the computer, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi jyvanng,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • JoshuaB24
    JoshuaB24 Member Posts: 3 New User
    Easwar said:
    Hi jyvanng,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    But what if the display doesn't show nothing but white lines? I forced restart but it's all white lines showing slowly until it's all white. 
  • @JoshuaB24What is the exact model? Example AN515-55-58VH. Can you submit a photo of the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoshuaB24
    JoshuaB24 Member Posts: 3 New User
    @JoshuaB24What is the exact model? Example AN515-55-58VH. Can you submit a photo of the problem?
    AN515-44-R7ZU is the exact model.. I don't have a picture of the problem. I brought it to service center yesterday and they said the LCD was the problem. I had to leave it there because they said the parts needed may take 3 weeks to arrive at most. Wow. But sure at least I hope it will be fixed soonest under warranty. Thank you
  • It may not be a problem with the display. But a problem related to the bios:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoshuaB24
    JoshuaB24 Member Posts: 3 New User
    It may not be a problem with the display. But a problem related to the bios:

    Okay I'll check it when I received it. Thanks! 
  • OK! When you receive the laptop, inform the bios version.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Naief
    Naief Member Posts: 1 New User
    I bought my acer nitro my 5 yesterday, did the windows update on it and the and Radeon software update but then which i restarted it screen isn't turning on it's just black keyboard backlit is on but the screen isn't
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Naief,

    Try to get into BIOS page check the screen is comming or not. 
  • Naief said:
    I bought my acer nitro my 5 yesterday, did the windows update on it and the and Radeon software update but then which i restarted it screen isn't turning on it's just black keyboard backlit is on but the screen isn't
    Can you tell if windows update updated the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)