ACER Swift 3 SF314-55G | Audio not working, device not found Will installing that fix my problem?

After a windows update the audio was really low on my laptop and I tried to install an audio driver from the acer website after which I am not able to hear audio from my speakers, it is saying the audio device is not detected, I tried reinstalling all the drivers, reset windows, reset windows removing everything and even tried installing another windows from a pendrive still my speaker is not working, I confirmed it's not hardware complaint as it is working in ubuntu (I have dual boot system).

is it possible to get the iso file of the windows that comes installed with the laptop with all the acer software as I currently lost that. Will installing that fix my problem? Or is there any other solution to this?

After reinstalling the windows even wifi is not working that is why I am asking for the factory windows iso file for my device

Thankyou
[Edited the thread to add the issue detail]

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Commodore_1995#

Are there any drivers with problems in the device manager?

Easwar

Hi jerin_peter,

Try to play with different media player and check.

jerin_peter

My error is no audio output device is installed, I tried installing drivers again no use..the service center guys say that I have to fully wipe my ssd and reinstall winodows which will remove my ubuntu,which I don't want to is there any other way to fix this?

In device manager realtek audio will show up with exlamation symbol in the games and controller section and I am not able to update it via device manager?

Is this problem has something to do with my ubuntu? installation ?

billsey

What is the error message Device Manager has for that device?

Easwar

Hi jerin_peter,

"no audio output device is installed" shows that speakers physically disconnected in the unit. It's better acer tech support.

https://www.acer.com/ac/en/IN/content/service-contact

https://in.answers.acer.com/app/chat/chat_launch

https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG

http://www2.acer.co.in/support/support_network.asp

Manishdubey

jerin_peter said:

My error is no audio output device is installed, I tried installing drivers again no use..the service center guys say that I have to fully wipe my ssd and reinstall winodows which will remove my ubuntu,which I don't want to is there any other way to fix this?

In device manager realtek audio will show up with exlamation symbol in the games and controller section and I am not able to update it via device manager?

Is this problem has something to do with my ubuntu? installation ?

Did you issue got solved ?

tokkot

I had a very similar problem and what worked for me was installing an older version of the audio driver (6.0.1.8519). You can get that by searching for your model at https://www.acer.com/us-en/support and selecting "All".

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