bought a Helios 300 PH317-54 recently. Having the wrong predator sense, and issues with camera.

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Prasetina
Prasetina Member Posts: 2 New User
So I bought a helios 300 PH317-54 some months ago. It came without windows 10, so I had to install it (not activated yet). The predator sense and turbo button on the keyboard are't working, as well as  the camera. I downloaded predator sense, but now I have the old red one. It works, but I cannot change back lighting colors or utilize all the options this model's one was supposed to have. Any help at all is very much appreciated, as I'm not familiar with computers too much. Thanks.

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  • Commodore_1995#
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    Can you provide the exact model? Example PH317-54-70YD. About the camera, is it appearing in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Prasetina
    Prasetina Member Posts: 2 New User
    edited April 2021
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    Can you provide the exact model? Example PH317-54-70YD. About the camera, is it appearing in the device manager?
    The exact model number is Ph317-54-79CZ. About the camera, it does appear in the task manager, as the app itself is open. It just shows a black screen and gives me the code: 0xA00F4292<PhotoCaptureStartTimeout>. A problem with the driver, maybe?
    Thanks for replying.^^
  • Commodore_1995#
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    Try uninstalling and deleting the webcam driver, through the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi Prasetina,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result.