SF314-52G HDMI Port Stopped Working

SF2021
SF2021 Member Posts: 1 New User
Hi. My Acer SF314-52G HMDI port no longer works. It does not detect an external monitor when I plug it in. I had previously used the HDMI port for one monitor and a Kensington sd3650 universal dock in the UBS port to run another monitor, which worked fine. But this no longer works. In Device Manager there seems to be an error with the Intel(R) HD Graphics 620 driver but i cannot locate that driver on the intel website to update. Is that what is causing the HDMI to have stopped working? Do you know where I can get that driver? Thanks for your help 

Answers

  • billsey
    billsey ACE Posts: 34,899 Trailblazer
    It could be a corrupt driver as you suggest, you can update to the latest from the Intel support site, just tell it to go ahead and install when you get the warning about it being an OEM driver. It's also likely that the cable has failed, so if you can test with a different one first...
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