PCIe SSD offline, chkdsk on startup after servicing laptop Nitro 515-52

Hello everyone,

A few days ago I took my Acer Nitro 515-52 to an Acer service centre to fix a minor cooling issue. They took apart the device, cleaned the cooling fan, applied some thermal paste and put everything back together. But ever since that the laptop has been performing poorly:

After logging in to my account a few error notifications kept popping up. Clicking on one of them I was taken to the Intel Rapid Storage Technology app, which had one error message -
the PCIe SSD was offline
Taking advice from someone on the internet, I clicked on clear metadata, which seemed to fix the error message. On the intel optane memory tab it is now showing that intel optane memory is disabled on my computer (I don't know if it was enabled before or if it is even supposed to be enabled).

The other notification said to restart the computer to fix an error (I don't remember exactly what kind of error it was; probably something to do with the hard drive).

These two notifications stopped showing up after this. However, every time I boot the device and the Acer logo shows up, the computer performs chkdsk. It says 'press any key to cancel disk checking', and if I let it run it says 'scanning and repairing C: drive' (I only have the one drive). The disk check lasts for about 10 seconds.

Now my computer is performing poorly. Everything takes too long to load. Every app takes longer to load. But after loading, the performance is decent.

Additional details: The guy at the service centre kept insisting that I buy a 240GB SSD from him and get rid of the optane memory.

Please help me folks, my computer was performing well before this incident. Thank you for your time.

Thread was edited to add model name to the title

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brummyfan2

Hi,
Yes, I agree with the advice given by service personnel, if you get a 240GB M.2 SSD and migrate your HDD to it and use as a boot drive, keep the HDD for additional storage.
Go to start and type CMD, type sfc /scannow command and click enter, run this command at least 3 times and see whether it fixes the problem.
Use SFC Scannow to Repair Windows System Files (lifewire.com)

Commodore_1995#

Try activating optane memory again: https://www.intel.com/content/www/us/en/support/articles/000023853/memory-and-storage/intel-optane-memory.html

hritroy

brummyfan2 said:

Hi,
Yes, I agree with the advice given by service personnel, if you get a 240GB M.2 SSD and migrate your HDD to it and use as a boot drive, keep the HDD for additional storage.

I will consider doing that. But right now I am more concerned about getting my PC to how it was performing a few days ago.

brummyfan2 said:
Go to start and type CMD, type sfc /scannow command and click enter, run this command at least 3 times and see whether it fixes the problem.
Use SFC Scannow to Repair Windows System Files (lifewire.com)

I tried it 3 times. The first time it found some errors and claimed to fix it. The second time it found nothing. I rebooted to see if the problem persists. Still got the chkdsk on startup. Performance is still poor. Ran sfc/scannow again and it found nothing.

hritroy

egydiocoelho said:

Try activating optane memory again: https://www.intel.com/content/www/us/en/support/articles/000023853/memory-and-storage/intel-optane-memory.html

Ok I will try that. Do you know if optane memory is enabled by default? And if so, what might have disabled it?

Commodore_1995#

The optane memory may have been removed during the pasting procedure. Also check if the sata mode is in rst with optane in the bios.

hritroy

egydiocoelho said:

The optane memory may have been removed during the pasting procedure. Also check if the sata mode is in rst with optane in the bios.

Yes it is. If it was removed in the process, how do I make sure it is put back correctly?

hritroy

egydiocoelho said:

Try activating optane memory again: https://www.intel.com/content/www/us/en/support/articles/000023853/memory-and-storage/intel-optane-memory.html