Strange interaction between and universal USB docking station when in sleep mode - SA5-271

fsmontenegro
fsmontenegro Member Posts: 1 New User
edited April 2021 in Switch Series
Hi there,

Is there anything specific about how the SA5-271 goes into sleep mode?

I've had an SA5-271 (personal use) for years that works well (very occasional hard reboot needed).

One thing that's been bugging me is that when using it with a Plugable universal USB-C docking station (where I have dual monitors, external Web cam and Ethernet), I invariably need to power cycle the docking station if the SA5 goes to sleep for a long period of time otherwise only one of the monitors will turn back on properly (even though Windows still 'recognizes' it).

When connecting my work laptop (first a Lenovo X1, then a Dell something, now a Lenovo T14) into the same docking station the issue does not happen: when the work laptop "wakes up", both monitors come back up properly.

Anything I should be looking into? Running W10Home build 19042.928.

Many thanks!!!

//Edited the content to add model name on title.​​

Answers

  • billsey
    billsey ACE Posts: 31,719 Trailblazer
    Verify the drivers for the docking station are updated on your Acer to the same version as on the others...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.