the laptop "dies" immediately & I can back ON if I do the battery reset - Spin 3 (SP314-54N)

System
System Member Posts: 4,543 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: My Laptop is turning off whenever I plug the charger to it - Acer Spin 3 (SP314-54N).

Answers

  • TimJfromTX
    TimJfromTX Member Posts: 1 New User
    Hi - I am having this exact same problem with this exact same model of Acer.  When ever I plug in the AC charger the laptop "dies" immediately and I can only turn it back on if I do the battery reset with a pin on the bottom of the machine.  More information:

    - After battery reset and turning the machine back on, the Windows state is the same, so the machine has not rebooted
    - Charging via the USB cable works fine

    Please do let me know if there are any additional suggestions for this issue.  Thank you.
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Have you done the full procedure for a battery reset, or only pushed the reset button? You should press and hold the button for 15-30 seconds, then release and wait 15-30 minutes, then plug power in and wait for a full battery indication before turning the laptop on. If it turns on and seems to be running fine with the power connected go ahead and try first removing power while running, then plugging it back in and report the results.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.