Acer Aspire E5-573G-51M2 - Camera not working

System
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This discussion was created from comments split from: Acer Aspire E5-573G-51M2 - Camera not working.

Answers

  • Member Posts: 1 New User
    I have spent HOURS on this problem, done full resets, uninstalled and installed, checked privacy settings, had a look to see if there is a BIOS problem, looked for driver issues, uninstalled virus protection  - nothing works and it feels like ACER do not care at all if your product is more than a couple of years old.  
  • norbivogel
    norbivogel Member Posts: 1 New User
    Acer e5-511 rmn

    camera not found
    ------------------
    System Information
    ------------------
    Time of this report: 4/13/2021, 09:04:58
           Machine name: NOTEBOOKNORBI
       Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue_ltsb_escrow.210208-1933)
               Language: Spanish (Regional Setting: Spanish)
    System Manufacturer: Acer
           System Model: Aspire E5-511G
                   BIOS: V1.10
              Processor: Intel(R) Pentium(R) CPU  N3540  @ 2.16GHz (4 CPUs), ~2.2GHz
                 Memory: 4096MB RAM
    Available OS Memory: 3980MB RAM
              Page File: 3782MB used, 5061MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.03.9600.17415 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
          Display Tab 2: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics
               DAC type: Internal
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_09051025&REV_0E
         Display Memory: 1792 MB
       Dedicated Memory: 32 MB
          Shared Memory: 1760 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: BOE061D
            Native Mode: 1366 x 768(p) (59.973Hz)
            Output Type: Internal
            Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.3621 (English)
         Driver Version: 10.18.10.3621
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.3
    Graphics Preemption: DMA
     Compute Preemption: Thread group
               Miracast: Supported
    Hybrid Graphics GPU: Integrated
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 5/30/2014 00:22:34, 16586584 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B78E66-4C71-11CF-B07D-0F29B3C2C735}
              Vendor ID: 0x8086
              Device ID: 0x0F31
              SubSys ID: 0x09051025
            Revision ID: 0x000E
     Driver Strong Name: oem2.inf:5f63e534a222b607:iVLV2M_w81:10.18.10.3621:pci\ven_8086&dev_0f31&subsys_09051025
         Rank Of Driver: 00DA0001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
            DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

              Card name: NVIDIA GeForce 810M
           Manufacturer: NVIDIA
              Chip type: GeForce 810M
               DAC type: Integrated RAMDAC
            Device Type: Render-Only Device
             Device Key: Enum\PCI\VEN_10DE&DEV_1140&SUBSYS_092E1025&REV_A1
         Display Memory: 2962 MB
       Dedicated Memory: 972 MB
          Shared Memory: 1989 MB
           Current Mode: n/a
            Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 21.21.0013.7654 (English)
         Driver Version: 21.21.13.7654
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.3
    Graphics Preemption: DMA
     Compute Preemption: DMA
               Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 1/25/2017 19:11:48, 17602816 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: n/a
              Vendor ID: 0x10DE
              Device ID: 0x1140
              SubSys ID: 0x092E1025
            Revision ID: 0x00A1
     Driver Strong Name: oem34.inf:0f066de341fc69ab:Section051:21.21.13.7654:pci\ven_10de&dev_1140&subsys_092e1025
         Rank Of Driver: 00DA0001
            Video Accel: n/a
            DXVA2 Modes: 
          Deinterlace Caps: n/a
           D3D9 Overlay: n/a
                DXVA-HD: n/a
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Altavoces (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0283&SUBSYS_10250905&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.7209 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 3/25/2014 07:46:28, 3903320 bytes
                Other Files: 
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Micrófono (Realtek High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.7209 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/25/2014 07:46:28, 3903320 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Teclado
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: HIDI2C Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06CB, 0x2970
            FF Driver: n/a

          Device Name: HIDI2C Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x06CB, 0x2970
            FF Driver: n/a

          Device Name: Launch Manager Wireless Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x2BF6, 0xA096
            FF Driver: n/a

          Device Name: Launch Manager Wireless Device
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x2BF6, 0xA096
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------