SP314-54N-59S1 Won't charge

HouseOfShards
HouseOfShards Member Posts: 4 New User
edited May 2021 in Swift and Spin Series
Won't charge. Bought a type C to C charger to my amazement it charged but only charged twice do only was able to use for barely 2 days .  Besides those 2 days I wasn't able to use since Nov 4 2020.  Created ticket with Acer was told to ship to west coast , on my dime because everything local I'd closed cuz of covid.   I don't have 100$ each way to ship it.  They never even bothered to contact me.  I saved for a long time to buy this Lap top.   I don't have work due to Covid-19 but also don't qualify for any if the government cheques   I need a laptop.  I can't use phone's for internet the screens are too small I can't read and the autocorrect drives me bonkers.   But I'm getting no help with Acer.  Same problem I had with Aspire 5 I got my mom earlier last year for her bday. I saved up for that one to, she opted to get it fixed 3rd party however.  But I do know I'll never spend my money on another acer product .   So what do I do?  It don't charge with the charger or the thunderbolt   I'm out of options. I can't send it to Vancouver as I  don't   have money for it. It's very expensive. Plus insurance and no guarantee they will fix it or his long it sits there for   I am very frustrated.   I was pretty happy when it charged again then it stopped.  Oh and this last time when charged by USB c the pen didn't charge.  

Answers

  • Helo! If the battery is still not charging, try resetting the battery:

    Turn off the laptop, disconnect the power adapter, press the reset hole for five seconds and leave the laptop off for five minutes.

    Regarding the charging problem on the USB-C port, are you sure you purchased the adapter with the correct power? https://community.acer.com/en/discussion/comment/914020/#Comment_914020

    Also, see this version of the bios:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HouseOfShards
    HouseOfShards Member Posts: 4 New User
    Yes.  It did charge for a day and a half using the type C then again nothing .  I will try reset I didn't know about that.  Even if I were to send it in. I can't turn it in to erase personal information at this point.  Thx for advice will try and advise result v
  • Does the problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HouseOfShards
    HouseOfShards Member Posts: 4 New User
    Yeah still nothing.  Very frustrated as it wasn't the most expensive laptop but I still shelled out 900$ for it which is a lot to me these days.   Thanks though for trying to help. It's appreciated
  • HouseOfShards
    HouseOfShards Member Posts: 4 New User
    And I can't turn it on to update anything or even erase personal info if I were to send it back to acer in BC. So even if I had the money for freight I still wouldn't as I can't erase anything off of it.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    edited May 2021
    You can always open it up to pull the M.2 SSD out. At that point you can connect it to a different machine using a USB adapter and backup then delete anything confidential. Put it back in and then send it off... It's too nice of a laptop to just let sit until the warranty runs out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Does the same problem occur after updating the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)