Acer nitro 5 AN515-55-59KS is not charging

Danilocamilo5
Danilocamilo5 Member Posts: 1 New User
I just bought a brand new Acer nitro 5 AN515-55-59KS from amazon and it is not charging !
When I connect the charger it does not recognize, I have tried a different charger ( it worked for 30 minutes and then stop charging), but my charger works normal for other laptops).

I have tried many things, uninstalled the battery drivers, troubleshoot, updated the windows.

This model does not have an option for battery reset, I would have to open it to disconnect and connect again but I'm wondering if it would affect my warranty.
What should I do ? Is it fixable or should I just return ? I'm really frustrated with this situation, I would rather try fix than return.


Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,674 Trailblazer
    Hi,
    You could try a battery reset but don't open the back cover because you may void the warranty, disconnect AC adapter, press Power button for 12Secs, leave the laptop to rest for 10-15 Mins, reconnect AC adapter and see whether it fixes the problem, if it doesn't I would suggest you return it for a replacement.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Danilocamilo5,

    Your charger is working with other units. It may be issue with the laptop so check into the charging port is there any block in it.