My A715-41G laptop is not charging

Himanshu123

It's been 6 months since I bought this laptop and it's been fine for time being. But since yesterday when I plugged in my charger blue and orange lights started to blink. I thought that it was a problem with voltage and turn off the switch and then on it again and laptop started to charge. But today when I plugged in charge and same thing happened. I did the same thing again but this time the orange light won't glow and laptop don't charge. I have been searching for solutions online but non worked. Is my only option is to go to the customer care center for help or it can be solved. Please help. 🙏🙏🙏

Himanshu123

egydiocoelho said:

This new adapter has 19.5v. Did the old adapter also have 19v? When it comes to temperature, does your hand burn when it touches the adapter? Are you plugging the lapotp into a grounded electrical outlet?

Yes, my old charger was 19.5V too and I'm plugging in into grounded electrical outlet. But it does still gets too hot when there is heavy load on laptop like when I'm playing games or running designing software like ansys or solidworks. And yes my hand does burns if I hold the adapter for too long.