Acer Nitro 5 AN515-52-78EX shuts down in Apex Legends

Helgur
Helgur Member Posts: 10

Tinkerer

Just got back to playing Apex Legends and the laptop shuts down randomly when playing.
Used to play about half a year ago on the same laptop and I never had any issues with it.
It completly shuts down, no bluescreen and no memorydumps. Then its really slow to start up again if I try to restart it immediatly.
I have the latest Nvidia drivers.
Only difference now compared to then is that im using an ethernet cable for network connection instead of Wifi.
Checking the temperature in Nitrosense the CPU is around 90 and can go up to 100 so Im suspecting its a heat issue?

Best Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,076 Trailblazer
    Answer ✓
    @Helgur
    Then do you have any knowledge about cleaning laptop fans, air vents and applying new thermal paste?
    Stock thermal paste that acer applied is dries out now. Need to replace with new thermal paste and also need to clean fans and air vents.
    Now if you play games your system CPU/GPU temperatures will go high and will reduce your laptop life span.
    (I recommend you to don't play games in this situation)
    If you can't do it yourself then you need to visit acer service center for this.
    Doing is yourself is also risky if you don't have knowledge about this.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Helgur
    Helgur Member Posts: 10

    Tinkerer

    Answer ✓
    @Helgur
    Then do you have any knowledge about cleaning laptop fans, air vents and applying new thermal paste?
    Stock thermal paste that acer applied is dries out now. Need to replace with new thermal paste and also need to clean fans and air vents.
    Now if you play games your system CPU/GPU temperatures will go high and will reduce your laptop life span.
    (I recommend you to don't play games in this situation)
    If you can't do it yourself then you need to visit acer service center for this.
    Doing is yourself is also risky if you don't have knowledge about this.
    I applied new thermal paste to it (and bought a laptop cooling platform) and now it maxes out at 76 degrees, much better :)
    Thanks!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,641 Pathfinder
    You can try to put the fan at maximum speed to see if it lasts any longer.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • GAMING6698
    GAMING6698 ACE Posts: 8,076 Trailblazer
    @Helgur
    Are you still under warranty?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Helgur
    Helgur Member Posts: 10

    Tinkerer

    edited April 2021
    AnhEZ28 said:
    You can try to put the fan at maximum speed to see if it lasts any longer.
    Have tried that, and nope doesnt help.

    I have also blown it with compressed air today but still the same.
    I havent tried picking it apart though to clean the fans.

    @Helgur
    Are you still under warranty?
    No :(
  • GAMING6698
    GAMING6698 ACE Posts: 8,076 Trailblazer
    Answer ✓
    @Helgur
    Then do you have any knowledge about cleaning laptop fans, air vents and applying new thermal paste?
    Stock thermal paste that acer applied is dries out now. Need to replace with new thermal paste and also need to clean fans and air vents.
    Now if you play games your system CPU/GPU temperatures will go high and will reduce your laptop life span.
    (I recommend you to don't play games in this situation)
    If you can't do it yourself then you need to visit acer service center for this.
    Doing is yourself is also risky if you don't have knowledge about this.
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Helgur
    Helgur Member Posts: 10

    Tinkerer

    Answer ✓
    @Helgur
    Then do you have any knowledge about cleaning laptop fans, air vents and applying new thermal paste?
    Stock thermal paste that acer applied is dries out now. Need to replace with new thermal paste and also need to clean fans and air vents.
    Now if you play games your system CPU/GPU temperatures will go high and will reduce your laptop life span.
    (I recommend you to don't play games in this situation)
    If you can't do it yourself then you need to visit acer service center for this.
    Doing is yourself is also risky if you don't have knowledge about this.
    I applied new thermal paste to it (and bought a laptop cooling platform) and now it maxes out at 76 degrees, much better :)
    Thanks!
This discussion has been closed.