Windows 10 Update KB5000802 couldn't complete - Swift 3 (SF315-52G-80LY)

Hi everyone,

I am on Acer Swift 3 (SF315-52G-80LY) and I have been having issues with Windows 10 Update since March 2021.

Any update related to 2021-03 Cumulative Update for Windows 10 Version 20H2 for x64 systems (KB5000802) always fail with 0x800f0922

It will download, install and then shows that "..We couldn't complete the updates.... Undoing changes..."

My current Windows 10 version is.

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home

Version 20H2

OS build 19042.804

Experience Windows Feature Experience Pack 120.2212.551.0

Things that I have tried and didn't work include but not limited to the following:
1. Tried Windows Update Troubleshooter: no errors
2. Temporarily stop windows update (services.msc) and delete the Software Distribution folder in Windows 10
3. "clean boot" to install update
4. used sfc /scannow (no errors)
5. used DISM (checkhealth, scanhealth, no errors)
6. Manually download the update (MS Update Catalog) and install...
and other minor suggestions provided by many forums...

Appreciate any advice or guidance.

Thank you everyone for reading.

//Edited the content to add model name on title.

Accepted answers

All comments

GAMING6698

@Xennial
Try these steps in link
https://www.google.com/amp/s/zcom.tech/windows-10-update-failed-to-install.html/amp/

billsey

How much free space do you have on the drive?

Xennial

GAMING6698 said:

@Xennial
Try these steps in link
https://www.google.com/amp/s/zcom.tech/windows-10-update-failed-to-install.html/amp/

Hi,

Thanks.
I read and tried those steps before I decided to ask around if anyone had the same issue and an alternative solution.

Xennial

billsey said:

How much free space do you have on the drive?

I have at lease 150gb of free space I think. I don't feel like reinstalling Windows for every update.

The last time I had bootup issues was hdd issue and Acer Svc Centre had to replace it for free (within warranty).

Now, just several months later, I am face with Windows 10 update issue...

Not having a great experience with Acer...

billsey

Does the install log file give any hints as to what is failing with the manual update?

Xennial

billsey said:

Does the install log file give any hints as to what is failing with the manual update?

Hi billsey,

I shall paste some 'failed' messages here as I am not too familiar on how to read or get any hints out of the WindowsUpdateLog (manual update).

2021/04/13 07:28:58.6952758 3024 12888 Misc Got 8B24B027-1DEE-BABB-9A95-3517DFB9C552 redir Client/Server URL: https://fe3cr.delivery.mp.microsoft.com/ClientWebService/client.asmx""

2021/04/13 07:28:58.7058847 3024 12888 Misc Token Requested with 0 category IDs.

2021/04/13 07:28:59.8482343 3024 12888 Misc *FAILED* [80070057] Method failed [AuthTicketHelper::AddTickets:1236]

2021/04/13 07:28:59.8482365 3024 12888 Misc *FAILED* [80092004] Method failed to get auth token. [CUpdateEndpointProvider::GenerateSecurityTokenWithAuthTickets:1674]

2021/04/13 07:28:59.8482989 3024 12888 Misc Acquired new token from Server

2021/04/13 07:28:59.8483659 3024 12888 Misc Got service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 plugin Client/Server auth token of type 0x00000001

.....

2021/04/13 10:36:42.2909316 5068 16192 Agent Install updates CallerId = wusa

2021/04/13 10:36:42.2953253 5068 16192 IdleTimer WU operation (CDeployCall::Init ID 18, operation # 111) stopped; does not use network; is not at background priority

2021/04/13 10:36:42.2953273 5068 16192 IdleTimer Deactivate PDC state for System

2021/04/13 10:36:42.2954538 5068 16192 IdleTimer Decremented PDC RefCount for System to 0

2021/04/13 10:36:43.0390509 5468 2036 Misc *FAILED* [80010106] ReadPolicy: failed

2021/04/13 10:38:01.6152080 5468 2036 ComApi Installation wizard (API) invoking RebootSystem

2021/04/13 10:38:01.7586042 5068 12372 DataStore Service 23DFF011-BA5C-4439-88B6-521518DFAACB removed

2021/04/13 10:38:01.7638004 5468 2036 ComApi IUpdateService removing volatile scan package service, serviceID = {23DFF011-BA5C-4439-88B6-521518DFAACB}

2021/04/13 10:38:01.7657696 5068 12372 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]

2021/04/13 10:38:01.7658196 5068 12372 Agent *FAILED* [80248014] Method failed [CClientCallRecorder::RemoveService:4980]

2021/04/13 10:38:01.7661628 5468 2036 ComApi *FAILED* [80248014] ISusInternal:: RemoveService

2021/04/13 10:38:48.6567962 5068 5328 Shared UninitializeSUS

2021/04/13 10:38:48.6568159 5068 5328 Misc CSusClientGlobal::DoServicePreShutdown

2021/04/13 10:38:48.6568215 5068 5328 IdleTimer Idle timer disabled in preparation for service shutdown

Alternatively, I tried the in-place Windows Upgrade/Repair and failed too
https://answers.microsoft.com/en-us/windows/forum/all/windows-10-update-failure-kb5000802-kb5001567/197a89ff-81f4-4c48-a96f-bc56eddf1cce

Appreciate any suggestions and assistance.

Thank you.

billsey

Hmm, those both look like network errors. Are you logged in with a local account or a Microsoft account?

Xennial

billsey said:

Hmm, those both look like network errors. Are you logged in with a local account or a Microsoft account?

Hi Billsey,

I am on Microsoft account. But I just realised it was not 'verified'.
Not sure if that is the reason why it failed.

I shall give it a go to update and hope it works.

Xennial

Nope, still didn't work after verifying Windows Account.

https://techcommunity.microsoft.com/t5/microsoft-teams/cumulative-update-kb5001330-fails-to-install/m-p/2272691

Seems a number of users are having the same issue with the KB5000802 and now KB5001330

The KB5000802 update is no longer appearing but this KB5001330 is the new one and experiencing the same "Couldn't Complete the Updates" issue.