Touch screen - HID descriptor request failed - Acer Spin5 (SP513-54N)

Bammbam

Hello acer community,

every now and then the touch screen of my acer spin5 does not work. In the hardware manage it says: "The device cannot start (Code 10). A request for the HID descriptor failed". I bought the computer relatively recently (January 2021) and the issue has started to occur relatively soon after the purchase.

Sometimes simple deactivating and reactivating the HID-device helps to solve the issue. But sometimes it does not solve the issue. The problem occurs frequently. I have tried un- and reinstalling the HID-device driver. I have installed the latest drivers provided by acer. I have also updated my Windows system but the problem remains.

Can someone tell me how I can solve this problem? Thank you very much!

billsey

That's the issue there. That device is sitting on an internal USB port and the data coming over that port is garbled enough to cause the initial ID to fail. Try reinstalling it's drivers, though often the issue will clear up with a few power cycles.