aspire 5 A515-56G-58JC not Shutting down properly.

Member Posts: 3 New User
My new aspire 5 has a huge problem. After I shut down my laptop, it shut off everything (even the cooling fan ). but pc is getting hotter and hotter like an oven. even can't touch the back panel. this thing also happens when I close the lid for sleep. because of this problem battery is dying in 15 or 16 minutes. what do I do?

Answers

  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    Shut down again. Remove charger. Then insert a paperclip into the reset pinhole on bottom for about 60 seconds. Then re-connect the charger but don't try to turn it on until the battery charge LED turns from steady orange to steady blue. Then turn it on and test again. Jack E/NJ

    Jack E/NJ

  • This part that gets hot on the laptop, is next to the USB port, which allows the charging of devices, when the laptop is turned off?
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  • Member Posts: 3 New User
    I reset the battery as you said. but the problem is still going should I claim warranty?
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    No. Immediately arrange to return the laptop to the vendor/seller as defective for an exchange or refund before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. ACER warranty repair service will take longer. Jack E/NJ

    Jack E/NJ