Acer Nitro 5 Laptop Black Screen After Green Acer Logo Pops Up

AidenA

I turn on my Acer Nitro 5 AMD Ryzen 5 Laptop and the Acer logo pops up for about a minute with the little loading thing at the bottom, then the screen just goes black and nothing happens. 

i have already tried a battery reset 

AnhEZ28

You can wait for a few minute for the windows to load. If it doesn't work, you might have to factory reset windows.

AidenA

AnhEZ28 said:

You can wait for a few minute for the windows to load. If it doesn't work, you might have to factory reset windows.

i cant factory reset, once i get it to finally go to the blue menu where it gives me the option to reset the computer, it just says "getting things ready" for 3 seconds and goes back to the blue menu screen where it says "trouble shoot" or "shutdown"

Easwar

Hi AidenA,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page.
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. 

AidenA

Easwar said:

Hi AidenA,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page.
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. 

followed that exact process (i appreciate the response by the way).. now what my computer is doing :

i power on my laptop, the green acer logo and loading symbol pop up as if the laptop is loading, and after a few minutes the screen goes black for a few seconds, and goes back to the loading with the acer logo (like a loop)

Easwar

Hi AidenA,

# Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

1. Turn OFF the unit.

2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 

3. You will get a blue screen(Title Choose an option). (Release the keys)

4. Click troubleshoot option.

5. Click on Reset this PC.

6. Go with the option (Keep my files/Remove every thing)

7. Then follow the on screen instruction. 

Check this T/S and post the result. 

James9230

When I push alt f19