When acer will repair power issue (keyboard and fan running after switching off PH317-52

damo88
damo88 Member Posts: 15 Troubleshooter
edited April 2021 in Predator Laptops
As in a topic, when acer will do some updates on drivers for 2019 laptops for this issue ? search on internet and its lots people with this problem not only acer products but only acer ignoring pepople with any solution... tried dell solution and helps for a while but problem came back again.. after reinstal system and drivers nothing helped ...
my laptop 

Predator PH317-52


Thread was edited to add model name to the title


«1

Answers

  • what Dell solution did you use? Are you sure the laptop is not hibernating or suspending? What is the version of the bios?
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  • damo88
    damo88 Member Posts: 15 Troubleshooter
    dell solution found on this page
    https://www.dell.com/support/article/en-uk/sln122264/steps-for-fixing-windows-computers-that-do-not-wake-up-or-resume-from-suspend-or-hibernate-mode-but-will-power-on?lang=en

    100% not hibernating or suspending. Is not happening all the time but when it does laptop shutting down but at the very last moment its light keyboard up and fans going quicker so only solution is force shut down by holding power button if not it will work like that till i will force to shutt.
    BIOS: 
    Date: 2019/05/14    Version: 1.26   so its a latest.

    Apparently is about intel drivers (MEI) but usually should be repair compatibility by acer. The only thing i didn't tried is instal older version of MEI as cant find legit ones for this laptop
  • Can you check if windows update provides a newer version of the bios? Models AN515-52 and PH317-52 share the same motherboard. The latest version of the bios must be 1.28: https://www.acer.com/ac/pt/BR/content/support-product/7572?b=1
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  • damo88
    damo88 Member Posts: 15 Troubleshooter
    Can you check if windows update provides a newer version of the bios? Models AN515-52 and PH317-52 share the same motherboard. The latest version of the bios must be 1.28: https://www.acer.com/ac/pt/BR/content/support-product/7572?b=1
    never heard that windows update providing BIOS update, but i did checked and the only drivers they providing is INTEL Display i INTEL System but one of this was doing more harm than help as when i was updating them laptop was going in some kind hibernating that i couldn't wake up and was getting hot.

    By looks of what saying about ver 1.28 prabobly it would repair it but its not for my laptop 
    https://www.acer.com/ac/pt/BR/content/support-product/7602?b=1&pn=NH.Q3DEK.006https://www.acer.com/ac/pt/BR/content/support-product/7602?b=1&pn=NH.Q3DEK.006

    even if they share same motherboards for some reasons they not update this model
  • yes, windows update can update the bios, because of the driver firmware that appears in the device manager. look in the windows update OPTIONAL UPDATES. but remember that a bios update is risky.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • damo88
    damo88 Member Posts: 15 Troubleshooter
    no bios update in there 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited April 2021
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • damo88
    damo88 Member Posts: 15 Troubleshooter
    its shows that my drivers are up to date and no update available
  • when the problem occurs, write down the exact time. Then search the reliability history and event viewer for any errors at that time.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • damo88
    damo88 Member Posts: 15 Troubleshooter
    when the problem occurs, write down the exact time. Then search the reliability history and event viewer for any errors at that time.
    done but there is no errors so it happens 3-4timce since 
  • Try resetting the battery:

    Also inform the current version of the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    Try resetting the battery:

    Also inform the current version of the bios.
    Bios Version: 1.26 which is the latest by acer.
    It looks like only problem with powering on. But will try and will see if that's helps.
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    Didn't work. Still the same . Unfortunately Acer support don't care about it as I message them multiple time and no answer or simply saying to reset windows so still looking for solution if any exist.  Probably like few comments earlier would be good to update a bios but there is no update for 1yr old laptop 😕
  • OK! Try disconnecting the battery and removing it from the notebook:
    Then, mount the notebook, turn on the notebook, and then shut down again. Do fans continue to function, even when you turn off the notebook and with the battery removed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    I now it was a while ago but i thought that problem been solved but now even when put the screeen lead down i going sleep ant cant wake it up. keyboard lights up and nothing else also issue whit switching off is back so from time to time its simply leave fans at full spead and keyboard light up. HELP!
  • The latest bios version for this model should be 1.28. Check if windows update finds a bios version, in optional updates:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    The latest bios version for this model should be 1.28. Check if windows update finds a bios version, in optional updates:

    Unfortunately there is no updates of bios for it. 
    On some posts before been told that AN515-52 got the same motherboard and this one got that update I even download that and run start and it shows that it match but not sure if I should continue installing . Did ask acer support and after more than a week had response saying its not recommended use this from other model. :(  by description of it it provably would resolve the problem but still nothing for my model
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    The latest bios version for this model should be 1.28. Check if windows update finds a bios version, in optional updates:

    Couldn't EDIT for some reason but i download this for model U mention some time before AN515-52 and done PrtSc 
  • So, after updating the bios, the problem still occurs?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • damo88
    damo88 Member Posts: 15 Troubleshooter
    As I said, I didn't install it as acer support advised me not to. Just was checking before what it will shows when download it. Not sure if I should install it. Don't want to turn my laptop into a brick. But have installed clean Intel drivers from Intel website as I found it online that this may help but unfortunately it didn't so problem still persist.