My swift3 sf313-52-52qp have a black screen and unresponsive keyboard.

My Swift 3 SF313-52-52QP have a black screen or no display when I turn the power button on. The backlight of the keyboard is on and I can't turn it off because the keyboard is unresponsive. I bought the unit last December 2020. At first the screen blinks and I have to press F1 or sleep button to see he screen even when I shutdown the unit it will turn black. What would be the possible solution for this problem? Does the warranty still valid up to this day April 9, 2021? I'm not that good in computers. Thank you in advance for your suggestions.

Easwar

Hi,

Can you fell the fan running in the unit ? And check with this,

# Power drain,

1)Unplug the AC power adapter.

2)Press and hold the Power button down until the unit goes off. 

3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.​

billsey

First try pressing and holding the power button for 30 seconds. Wait a bit and try to turn it back on normally. Sometimes they can get stuck in one of the sleep modes and a full power cycle usually fixes that. If it doesn't help you should likely contact Acer support. You should still be in warranty, I believe the warranty is for one year on new machines.