New Acer Aspire 5 A514-54 Screen Goes Black

varma_98varma_98 Member Posts: 2 New User
About three weeks back I got a brand new Aspire 5 A514-54 laptop and almost everyday I seem to be facing restart issues. While working the screen goes black and the laptop restarts. This happens once almost everyday. The fan speed increases when it happens but the laptop doesn't seem to be uncomfortably hot. I tried switching off automatic restart in advanced system settings but that didn't help. I tried a windows repair install but that didn't seem to change anything. It worked alright for two days and the issue is back again. I don't know whether it is a hardware problem. For some reason it happens only once a day. I tried to return it but my retailer decided that there wasn't enough evidence for it to be returned, so I'm stuck with this malfunctioning laptop. Do you guys have an idea as to why this might be happening? 

It's really a bummer when your new laptop does this to you. Please help me resolve this issue.

Also if you need more information please let me know. I'm really bad when it comes to laptops and stuff, so please bear with me.

Thanks in advance,

Deepak

FAQ & Answers

  • Jack22Jack22 ACE Posts: 2,809 Pathfinder
    @varma_98
    Try the below steps and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​
    Click on 'Yes' if the comment answers your question!
  • EaswarEaswar Ally Posts: 361
    Hi varma_98,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 
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