MY LAPTOP IS SUFFRING FROM BLUE SCREEN PROBLEM......SWIFT 3X SF314-510G

jayprakashprasad
jayprakashprasad Member Posts: 1 New User
edited April 2021 in Swift and Spin Series
I purchased Acer swift 3x sf314 510 g on 20 march 2021 MY LAPTOP MODEL IS ACER SWIFT 3X SF314-510G IS SUFFERING FROM BLUE SCREEN PROBLEM STOP CODE IS                KMODE EXCEPTION NOT HANDLED 
AND WHAT FAILED igdkmdnd64.sys  please help any one 

Thread was edited to add model name to the title



Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    In device manager whats the version of the intel driver installed? There is a know issue with the non acer ones for intel XE (and other vendors as well) I think it needs to be 27.20.100.8439
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Yes, igdkmdnd64.sys is part of the Intel drivers.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi jayprakashprasad,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result.