Poor service

Upset

What is wrong with acer? Service is ***** repairs are ***** and absolutely no communication from anyone there

Upset

Is acer service always this crappy? 
My laptop was in for "5to10 day" service. After 21 days status now shows shipped now 2 days of this with no tracking number I have made it my mission to comment on all the acer facebook posts. This and does anyone want to buy my acer laptop cheap if they ever return it?

Commodore_1995#

Have you checked your email yet? They usually send the tracking code to the email as well. Check your trash and spam box.

billsey

You are going to have to give more details before we can even guess... What computer do you have? What's wrong with it? How are you trying to contact Acer?

Upset

I sent my laptop in for repair which was to take 5 to 10 days using the repair status number I saw that repair was started march 8th. After no change in status and your system went down i called every day giving to person all my info I was put to another person and gave all my info again only to be told it was being repaired. I called on the 28 and was told it was being repaired then later that day online repair status showed it was shipped. Now email no anything and no tracking number. This repair took over 20 days and now it is sent with no tracking number.
Repair number XXXXXXXX
Nothing but a complete ***** show.

[Thread edited to remove inappropriate or personal content]

Upset

Why does the first person that answers the phone need all my info when every day they put me through to a second person who needed everything again only to tell me they could not help me. That I should check online. Why does the acer support even have a phone?

Manny-Acer_Retired

HI Upset,

I am very sorry to hear this and we understand how time is important especially when it comes to technology that we use daily, unfortunately, we are currently experiencing delays in our estimated time frames that we provided of 5-10 days due to the ongoing situation and unprecedented times (COVID-19), please keep in mind that this time frames we provide are an estimated and can always vary depending on the situations we encounter like for example, ordering parts for replacements etc. Please check your email especially on the junk or spam folder, for some reason, some users have reported receiving these confirmation emails with the tracking number to the spam folder. 

The info that we request to verify on every call is for your own security "you don't want us giving any information to anyone who calls claiming to be you" we want to make sure we are providing the information and services to the correct user, we do have a support line:

Support: Phone: 1-866-695-2237 or Chat: Click to Chat
Check your status: https://us.answers.acer.com/app/case-status

Note: this thread will be now closed.

Thanks for understanding,
Acer-Manny