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Acer Z35 just died...

youNORyouNOR Member Posts: 6 New User
edited March 29 in Predator Monitors
Hello. So i was just in the middle of the game and my screen started to go green from the right side to left and then just black. It still turns on but there is no picture, not even no signal sign. I was hoping it would atleast show me the menu but that doesn't work also. I tried to reset it from reading posts but still not working. When it turns on the light is blue for like 10 seconds then it switches to yellow. It's around 3,5 years old. Anyone knows what could be wrong? 

FAQ & Answers

  • billseybillsey ACE Posts: 16,495 Trailblazer
    First is to make sure you've done the power reset fully. Disconnect all cables, including the power, then press and hold the power button for 30 seconds or so. Wait a few minutes and plug things back in. Turn on the power. If you see the Acer splash screen then things should be good, if it still doesn't appear wait until the computer has come up fully and try shining a flashlight on the screen from an angle. Do you see faint indications of the normal display? If so the backlight might be bad. If there's nothing visible then it's likely a bigger failure and needs to go to a shop for repair. At 3.5 years it's not under warranty but it wouldn't hurt to get an estimate for repair costs.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • youNORyouNOR Member Posts: 6 New User
    So yeah pretty much acer wanted me to send the monitor for repair telling me 100 things that could be wrong. At the end it's just a bad T-CON board. Which i quess by reading most of the posts have the same problem. And then i called Acer for a new one gave them all info and a picture of a T-CON board but still Acer technician knows that this is not a problem and he wants to sell me other part that i don't even need. Never again buying acer monitor or anything. 
  • billseybillsey ACE Posts: 16,495 Trailblazer
    What do you mean by "T-CON Board"? There isn't a board with that description in the FRU list. Likely that's why the customer service rep was pointing at a different part.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • youNORyouNOR Member Posts: 6 New User
    I don't understand how Acer doesn't even know what they have in their monitor. This link https://www.ebay.com/itm/Acer-Z35P-Monitor-T-CON-Board-TS-5535M01C02-M350DVR01-0-/174341860163 is a T-Con board for Z35P monitor. Which is a bit different from a Z35 one but how do you contact Acer and they want to sell you a part that doen't even go for this monitor. I've send them a picture of the part and they tell me that is not the part i need. Hello? It's a part that died in my monitor and i removed it to get the serial from it and to take a photo for them. But i guess that part doesn't exist for this monitor and nobody in Acer doesn't know what a T-COB BOARD is. Which is also called Controller Board or just Control Board. 
  • billseybillsey ACE Posts: 16,495 Trailblazer
    Here's the relevant page from Acer Service Guide. I don't see any boards that match that one, but they might be showing us the other side:

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • EaswarEaswar Ally Posts: 344
    Hi youNOR,

    Try to connect this monitor with other devices and check the display. 
  • youNORyouNOR Member Posts: 6 New User
    Alright Billsey i don't know what those parts are for even. I don't have a single one of those parts in my monitor. These are all the parts in my Acer Predator Z35 monitor.
  • youNORyouNOR Member Posts: 6 New User
    Plus here is the link for the part i need that i found but i can't get it from America.https://www.ebay.com/itm/Acer-XZ350CU-T-con-M350DVR01-0-35M01-C00-TS-5535M01C02-/283485045453

  • billseybillsey ACE Posts: 16,495 Trailblazer
    OK, that part is not for a Z35, it's for an XZ350... The Acer part number is: 55.T3YM3.001. Double check please to see what model you actually have.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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