Touchpad not working on Acer Nitro A515-54

I have an Acer Nitro A515-54 and after I did I driver updates from the Acer Official website followed by a Windows 10 update, my touchpad seems to be not functioning as before. Now, after every reboot, my touchpad is working fine, but after waking up from sleep, not so much. It does not work. There are no devices showing in the device manager. I reset my PC (local mode), uninstalled all mouse and touchpad drivers followed by a restart, updated all my drivers using Iobit Driver Booster, updated Intel Serial IO drivers, but nothing seems to be working. It works only till my PC does not sleep, and sometimes it fails to start even after a reboot. Re-enabling the touchpad using Fn+F7 also does not work. I am using an external mouse all this time. Please help.

Thread was edited to add model name to the title

Accepted answers

All comments

brummyfan2

Hi,
Go to BIOS and move to Main tab, press Ctrl+S buttons together and check whether you get the option for Touchpad, if you see the options click Touchpad and switch to Advanced mode.
If that doesn't help, try reinstalling Serial IO driver after downloading from Acer support site:Product Support | Acer United Kingdom
You can also try the suggestions in this link:Touchpad troubleshooting - Acer Community

canaryGrapher

brummyfan2 said:

Hi,
Go to BIOS and move to Main tab, press Ctrl+S buttons together and check whether you get the option for Touchpad, if you see the options click Touchpad and switch to Advanced mode.
If that doesn't help, try reinstalling Serial IO driver after downloading from Acer support site:Product Support | Acer United Kingdom
You can also try the suggestions in this link:Touchpad troubleshooting - Acer Community

Did not get that option for the touchpad even after pressing Ctrl+S

canaryGrapher

I reinstalled Serial IO drivers, but I have the same issue

brummyfan2

I would suggest you backup any important data and do a repair install, it's safe and you will not loose any settings, follow the instructions in the link below:
Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

andylee

Hi @canaryGrapher

You can solve this problem by updating driver

Search for Download Touchpad Driver for Laptop Model, click the link available on the top of search results or Go to https://www.acer.com/ac/en/US/content/drivers and search for your Laptop model.
Click on Category Mouse and Keyboard & Input Devices Under this category you can download the Latest Driver for your laptop.
After the download completes you have to double click the .exe file and follow the on-screen instructions to install the driver for your Laptop. omegle azar shagle

Commodore_1995#

Does the same problem occur when changing the touchpad to basic in the bios?

Easwar

Hi canaryGrapher,

# Try to get the BIOS page.

1. Turn OFF the unit.

2. Press and hold the F2 key and turn on the unit.
3. You will be in setup utility page.
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself.

Check this T/S and post the result.

canaryGrapher

egydiocoelho said:

Does the same problem occur when changing the touchpad to basic in the bios?

There's no such option in the BIOS. I have checked it thoroughly.

Commodore_1995#

Try pressing fn + f7, just f7 and alt + f7. Also check this setting:

Image: https://us.v-cdn.net/6029997/uploads/editor/7q/znboxggmz8q9.png

canaryGrapher

brummyfan2 said:

I would suggest you backup any important data and do a repair install, it's safe and you will not loose any settings, follow the instructions in the link below:
Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

Did this too. Worked for a couple of hours and boom.

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™