Swift 3X SF314-510G Wont start after BIOS update

Reiyy
Reiyy Member Posts: 24 Networker
Hello my swift 3x got stalled and cannot boot after the insyde update from windows update, when i reboot after update then appear the "no bootable device" display i already try pressing F2 to go to bios menu and i try to switch the boot form uefi to legacy but i cant so i restart the laptop and now the acer logo didnt even appear and all i can hear is just a fan spinning without even really boot to windows and i cant get to the bios menu again. Please help ASAP
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Answers

  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    edited March 2021
    Load Setup Default in F2 Bios Menu works for me.
    Just force turn off, then press F2 continuously right after press power button.
  • Reiyy
    Reiyy Member Posts: 24 Networker
    Yeah at first i can go to bios menu by pressing f2 and then i try to restart again after that but after i restart, the screen is just black and the acer logo didnt appear and i even cant use any buttons except power button on the keyboard so im stuck at the blackscreen 
  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    Reiyy said:
    Yeah at first i can go to bios menu by pressing f2 and then i try to restart again after that but after i restart, the screen is just black and the acer logo didnt appear and i even cant use any buttons except power button on the keyboard so im stuck at the blackscreen 
    Maybe pressing F2 continuously right after press power button will works. You need to force it off first.
  • Reiyy
    Reiyy Member Posts: 24 Networker
    Well, yeah i already try that even the f10+alt/f10 too but no luck the screen is still black and nothing happened
  • Reiyy
    Reiyy Member Posts: 24 Networker
    How can i fix this problem...i need to use my laptop ASAP
  • dancemonkeymadness
    dancemonkeymadness Member Posts: 48 Enthusiast WiFi Icon
    If you can't get to any BIOS menus and can't see the Acer logo, the BIOS is bricked. You will need to get it serviced by Acer. Sorry...
  • billsey
    billsey ACE Posts: 34,624 Trailblazer
    Sometimes holding the F2 key down while turning it on will get the keypress in early enough. You didn't try to install a Linux version on it did you? Those often default grub to no time for F2 handling.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Reiyy
    Reiyy Member Posts: 24 Networker
    billsey said:
    Sometimes holding the F2 key down while turning it on will get the keypress in early enough. You didn't try to install a Linux version on it did you? Those often default grub to no time for F2 handling.
    No i did not try to install linux, the laptop just downloading the insyde software from windows update by default and when i try to install it by restarting the laptop, this happens
  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    The firmware version on support page is still 1.04: https://www.acer.com/ac/en/US/content/support-product/8619
    Now I'm in scared that Windows Update flashed other model firmware (1.07) on my S3x  :'(


  • Reiyy
    Reiyy Member Posts: 24 Networker
    Shinjitsu said:
    The firmware version on support page is still 1.04: https://www.acer.com/ac/en/US/content/support-product/8619
    Now I'm in scared that Windows Update flashed other model firmware (1.07) on my S3x  :'(


    Could you tell me, how is the update going for your unit? Like is there any problem when you restarting to install that insyde update?
  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    Reiyy said:
    Shinjitsu said:
    The firmware version on support page is still 1.04: https://www.acer.com/ac/en/US/content/support-product/8619
    Now I'm in scared that Windows Update flashed other model firmware (1.07) on my S3x  :'(


    Could you tell me, how is the update going for your unit? Like is there any problem when you restarting to install that insyde update?
    Well, just like in your case. Windows update told me that I need to restart to install update.
    After that, I saw the firmware flashing screen going.


    Then, bootable device not found on my S3x:


    And... Yes! I'm in panic at that time... I tried to press Alt + Ctrl + Del to reboot, even forced it off and turned on again didn't work.
    Then I press F2 to enter the BIOS. I saw that no storage (HDD/SSD) detected (I forgot to take a screenshot in panic). I almost brought my S3x to Acer Center thinking that SSD is broken. But with luck, Load setup default works for me. SSD detected again & booted without any problem.

  • Reiyy
    Reiyy Member Posts: 24 Networker
    Okay thanks for the information, maybe im just having a bad luck that day :). Hoping for a quick fix from the acer SC now so i can use the laptop again immediately.
  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    Reiyy said:
    Okay thanks for the information, maybe im just having a bad luck that day :). Hoping for a quick fix from the acer SC now so i can use the laptop again immediately.
    Yes, hope the best luck will come to you. I'm feeling uneasy that the newest firmware on Acer support page is still 1.04, Is there any chance that WU flashed wrong firmware on my S3x?  :'(

    I thought about downgrade to 1.04,  but don't know if it's safe to do & how do I do that? =.='
  • Reiyy
    Reiyy Member Posts: 24 Networker
    Shinjitsu said:
    Reiyy said:
    Okay thanks for the information, maybe im just having a bad luck that day :). Hoping for a quick fix from the acer SC now so i can use the laptop again immediately.
    Yes, hope the best luck will come to you. I'm feeling uneasy that the newest firmware on Acer support page is still 1.04, Is there any chance that WU flashed wrong firmware on my S3x?  :'(

    I thought about downgrade to 1.04,  but don't know if it's safe to do & how do I do that? =.='
    How is the perfomance for the 1.07? Is it still the same or worse than 1.04?
  • Shinjitsu
    Shinjitsu Member Posts: 7 New User
    Well, I didn't notice any changes to the performance. And the BSOD & many problems with the graphics are still here.
    Especially when wake up from sleep. The flickering & pixelated problem keep occurred when using chrome (or any chromium base browser, even MS Edge). The only work around is switch Angle Backend from default (D3D11 to OpenGL).

    The pixelated problem look similar to this:

  • @Shinjitsu and @Reiyy Windows update will not install incompatible firmware. Windows update installs a firmware version, based on the idhardware of that device:
    Therefore, it is practically unlikely that windows has installed incompatible firmware. As the problem arose after the firmware update, what happens when you access the bios, press f9 to restore it and then f10 to save and exit? What happens when you reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Reiyy
    Reiyy Member Posts: 24 Networker
    after i press f10 and then restart, the laptop just died even when i tried to reset the battery from the hole under the laptop and restart again but nothing happened
  • But do the leds turn on or blink?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Reiyy
    Reiyy Member Posts: 24 Networker
    The led was turned on but no blinking with the fan spinning
  • OK! Reset the battery again, according to this video:

    Turn off the computer, disconnect the power adapter, press the battery reset hole for ten seconds, and leave the laptop off for ten minutes.
    If the problem still persists, check this out:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)