My CP713-2W-5874 does not charge

WM
WM Member Posts: 3 New User
edited March 2021 in Chromebooks
My Chromebook 713 Spin stopped charging and now will not start at all.  Is there any way to reset it so that it will charge or do I need to return it for repair/exchange?

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    If it's new enough go the repair/exchange route. There are several things that can block charging, from a bad charger, bad cable, bad socket, bad battery, disconnected battery, etc...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • WM
    WM Member Posts: 3 New User
    I'll try that. I bought it last October.
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Let us know how it works out, and especially what they find.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • WM
    WM Member Posts: 3 New User
    Support thinks there's a fair chance it's a hardware defect. In any event, the battery is completely dead so pressing the power button for 15+ seconds and other quick fixes (refresh button, etc) aren't possible.  Unfortunately the Acer support computer system is acting up so they can't process the return for a couple more days.  I found the agent very helpful so I don't mind waiting.  Thanks for your help, too!
  • anotherone
    anotherone Member Posts: 3 New User
    hello  
    do you find what it was?
    i have the same problem.
    for sure the charger it is not working but even with other chargers slow or not i can not charge it.

    i bought it from bestbuy in us and i have some months more warranty but now i stay in Europe.
    i always explain to other people that Acer laptops are good enough but now i feel stupid about especially when this laptop is the second Acer with problems and this specific laptop is not used more than few times and still have the plastic outside.