Keyboard of Acer Switch 3 does not work at all

Kasi_07

The keyboard of my Acer Switch 3 does not work at all anymore. I have tried restarting the device several times and cleaning all contacts with alcohol. I even tried uninstalling all drivers, but it still doesn't work. What makes me wonder is that the keyboard is recognized by Windows in the regard that Windows switches from tablet mode to computer mode and back. What could be the problem? Is it possible that the contacts of the keyboard are broken?

AnhEZ28

Does the keyboard work in BIOS?

Kasi_07

No it doesn't.

billsey

Does an external keyboard work when plugged into a USB port? If it does then the problem is either the builtin keyboard has failed, or more likely the ribbon cable between it and the motherboard has either come loose or broken.

Easwar

Hi Kasi_07,

# Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

1. Turn OFF the unit.

2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 

3. You will get a blue screen(Title Choose an option). (Release the keys)

4. Click troubleshoot option.

5. Click on Reset this PC.

6. Go with the option (Keep my files/Remove every thing)

7. Then follow the on screen instruction. 

Check this T/S and post the result. 

BeeYaBitch

Im having the same problem now, it shows auto rotate and what not when i disconnect and reconnect it. Ive tried troubleshooting, it worked perfectly fine yesterday and was treated carefully 🤷‍♀️ i tried restarting a few times too and still not working. Cant type and the mouse wont appear yet it connects.