Predator Helios 300 external mic not working

MasterRai
MasterRai Member Posts: 5 New User
I just got my Predator Helios 300 (i7 10th Gen, 32GB RAM, 2070 max Q) last december and I was not able to use my microphone at all (External mic). I tried using splitter and other external sound card but no good. I tried using my mic on my desktop and it is clearly working. I am already out of options even trying to uninstall and reinstall audio drivers. My headset works fine with its built in mic but I want to use an external one but no good. I think this is a common issue for most of users like me.

Answers

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Acer computers don't separate laptop internal mic and headset mic. They are lumped under the single name "mic array".

    As long as you set it as "headset", your headset mic will work. You can lightly tap the headset mic and verify that the signal meter do actually jumps.
  • MasterRai
    MasterRai Member Posts: 5 New User
    Thanks for your response. So does it mean I cannot use my external microphone using this latop?
  • pulkitking24
    pulkitking24 Member Posts: 109 Skilled Fixer WiFi Icon
    you need to set headset in realtek audio console  software not headphone try if this help with mic issue