Stuck on Acer logo - nitro 5 AN515-43

sounker
sounker Member Posts: 1 New User
edited March 2021 in Nitro Gaming
Hi, i have an Acer nitro 5 AN515-43

Since I updated windows 10, my notebook does not advance past the Acer logo.

I have tried to use the windows repair with alt + f10 but after doing it my screen goes black even though my pc is on and the keys are on.

I have tried to reset the factory with usb but in the same way it stays stuck in the Acer logo and does not start the reset.

Change the security parameters of the BIOS to reset and everything but still nothing happens.

I need help :(
my pc has only 8 months of use

​​​​​​​​​​​​​​​​//Edited the content to add model name on title.​

Answers

  • eybisi
    eybisi Member Posts: 1 New User
    we have the same issue, i cannot boot from USB, it shows black screen after 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi sounker,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result.