Predator PH315-52 doesn't detect headset; can't even find RealTek HD audio manager

commieelfie
commieelfie Member Posts: 4 New User
I bought a headset and it arrived yesterday. I just noticed that the computer doesn't use its microphone, as apparently it detects it as headphones rather than a headset. I am aware I'm supposed to go the the RealTek HD audio manager and change that setting, but when I go to to the device manager that doesn't even appear, as shown here. I have a webcam which connects to the computer via usb, and its microphone is detected just fine. My headset can only be connected via a 3.5 mm jack, however.

Best Answer

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Answer ✓
    Acer computers don't separate laptop internal mic and headset mic. They are lumped under the single name "mic array".

    As long as you set it as "headset", your headset mic will work. You can lightly tap the headset mic and verify that the signal meter do actually jumps.

Answers

  • Go to settings, system, notifications and actions and activate the realtek audio console.
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  • commieelfie
    commieelfie Member Posts: 4 New User
    Hey, thanks for the response. The RealTek Audio Console option is activated.
  • The problem was solved?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • commieelfie
    commieelfie Member Posts: 4 New User
    Unfortunately, no. The option was already activated, and I get the notification whenever I plug in the headset. But nothing seems to change.
  • Have you checked in the realtek audio console program?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • commieelfie
    commieelfie Member Posts: 4 New User
    I only get these options. None of them seem to work properly. Is there something simple I'm missing? At this point, there must be to be honest.
  • What happens when you click on AUSCULTADOR?
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    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Answer ✓
    Acer computers don't separate laptop internal mic and headset mic. They are lumped under the single name "mic array".

    As long as you set it as "headset", your headset mic will work. You can lightly tap the headset mic and verify that the signal meter do actually jumps.