Acer Nitro 5 Keyboard blinking black screen please help AN515-54-51MS

Justcrwnd
Justcrwnd Member Posts: 9 New User
edited March 2021 in Nitro Gaming
Ive had a Acer Nitro 5 for a long time now first it kept crashing and restarted and now the keybosrd is flickerin and it keeps rebooting please help its a AN515-54-51MS

Thread was edited to add model name to the title


Answers

  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    I also restarted battery still isnt working,please help i need it to work for my classes
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    https://youtu.be/Zw5e7-yEsmQ this is whats going on
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    Please help
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Justcrwnd,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2021
    Turn off the laptop. 
    Disconnect the power adapter. 
    Press the power button for thirty second and turn on computer after thirty minutes. 

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Justcrwnd

    if the computer restarts even in bios then its an hardware issue, try to remove the ram and place it back and check. it can work sometimes. also check if the units fan is running. sometimes the unit will shut down or restart due to heat. 
    Accept if its Helpful.   B)
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    Easwar said:
    Hi Justcrwnd,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    Sorry for late reply but this isn't working it doesn't go to any screen it is just black and now it just remains on and is black and starts heating up I tried plugging in tv to see if monitor Is broken but that is not the case
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    Turn off the laptop. 
    Disconnect the power adapter. 
    Press the power button for thirty second and turn on computer after thirty minutes. 

    I have tried this it does not work and the problem is different now,the keyboard is lit it seems to be "on" but only black screen
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    christy1 said:
    Justcrwnd

    if the computer restarts even in bios then its an hardware issue, try to remove the ram and place it back and check. it can work sometimes. also check if the units fan is running. sometimes the unit will shut down or restart due to heat. 
    Sadly this did not work
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    Update: just a black screen keyboard is lit and it seems to be on but no response no acer startup anymore either I tried plugging to tv to see if monitor is broken but that I'd not the case
  • Try disconnecting the rtc battery and the lithium battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Justcrwnd
    Justcrwnd Member Posts: 9 New User
    Try disconnecting the rtc battery and the lithium battery.
    Turns out the motherboard was defected any recommendations where to get it fixed
  • Before condemning the motherboard, check this out:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Justcrwnd,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result.