My Newly Bought Acer Nitro Mouse connects to my Predator Laptop but it doesn't work the lights turn

Tejasvi300
Tejasvi300 Member Posts: 10

Tinkerer

edited October 2023 in Nitro Gaming
My Newly Bought Acer Nitro Mouse connects to my Predator Laptop but it doesn't work the lights turn off after some time and the cursor doesn't work. I have tries re-installing the drivers on my laptop but it still doesn't work. Please help me
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Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Tejasvi300

    check if the dongle is connected to the computer from the back of the mouse. remove the battery of the mouse and check the small chip like usb. Razer Atheris mouse - disappointment with terrible Bluetooth performance  no accessories  Igor Kromin
    How to connect the keyboard and mouse to your Aspire all-in-one desktop
    Accept if its Helpful.   B)
  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    Its not this one. It is the Acer Nitro Gaming Mouse Wired
  • Does the same problem occur when connecting the mouse to another USB port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Its not this one. It is the Acer Nitro Gaming Mouse Wired

    as egydiocoelho says check with other port and if its still same then contact acer. is other mouse and usb drives working on your unit? did you try to reinstall the usb drivers? if still you have then contact acer.

    https://www.acer.com/worldwide/support/
    Accept if its Helpful.   B)
  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    I have tried in all the ports, re installed the usb drivers, upadated my device software but still the problem occurs
  • batmalin
    batmalin Member Posts: 4,231 Guru
    So, when you connect the  mouse it works and stops after some time?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Have you checked power management?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    I have checked power management
  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    What happens is when I connect the mouse,the lights turn on, after about 3 seconds ,the lights turn off. The mouse doesn't work at all when the lights are on or off
  • batmalin
    batmalin Member Posts: 4,231 Guru
    It might be that the mouse is defective, check if it works on other computer/laptop.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    It also comes that the device you connected malfunctioned, try reconnecting
  • batmalin
    batmalin Member Posts: 4,231 Guru
    If not possible to try the mouse on other PC, then try other USB device on your laptop...
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    I tried it on another laptop but it still doesn't work
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well, then return  the  mouse and get a new one.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • sri369
    sri369 ACE Posts: 2,814 Pathfinder
    I tried it on another laptop but it still doesn't work
    Your mouse is a goner, replace it.
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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    I tried it on another laptop but it still doesn't work
    mouse is at fault. its an hardware issue. 
    Accept if its Helpful.   B)
  • Tejasvi300
    Tejasvi300 Member Posts: 10

    Tinkerer

    Will they replace it? I ordered from amazon
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Call Amazon and ask them.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • sri369
    sri369 ACE Posts: 2,814 Pathfinder

    Will they replace it? I ordered from amazon
    Go to orders page... if is was ordered in the last 30 days it should show you an option to return.
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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Will they replace it? I ordered from amazon

    It depends on store policy. not sure if its more than 14days policy. but do check as sri says it might work if you are lucky.
    Accept if its Helpful.   B)
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