Acer Swift 3 SF314-42 R5-4500U: Acer Intel Wifi 6 AX200 160 MHz Loss Rate 1%

JariaMaria
JariaMaria Member Posts: 11

Tinkerer

My Acer laptop has Intel Wifi 6 AX200 160 MHz adapter. I have experienced internet disconnection often. So, I tried to fix it in many ways such as updating the driver, setting conditions and changing the Windows 10 environment. However, the problem hasn't been solved. So I did a Ping test. Please look at the below screenshot. It has 1% loss rate while my old laptop HP's Broadcom wifi adaptor has 0% loss rate. Please let me know how to fix it.

Answers

  • Athwart
    Athwart Member Posts: 87 Fixer WiFi Icon
    My Acer laptop has Intel Wifi 6 AX200 160 MHz adapter. I have experienced internet disconnection often....
    I also had wi-fi disconnection issues but with an Intel Wifi 6 AX201. It was solved by getting the latest drivers here:
    https://downloadcenter.intel.com/product/130293/Intel-Wi-Fi-6-AX201-Gig-
    The driver package is dated 23 Feb 2001 although the individual adapter drivers may not be that recent. Try that to see whether it updates your drivers & if so, it may solve the problem.
  • Athwart
    Athwart Member Posts: 87 Fixer WiFi Icon
    Athwart said
    The driver package is dated 23 Feb 2001 ...
    That should have read "The driver package is dated 23 Feb 2021" (less than 1 month old not 20 yrs!)
  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    Thanks, Athwart!

    Actually, the driver is up-to-date. Now I know the reason. It dropped out often because the Intel adapter's setting was not matched with my modern. I corrected it from "ax" to "n". Not the internet connection is much better. Thanks again!
  • Athwart
    Athwart Member Posts: 87 Fixer WiFi Icon
    Hi JariaMaria.

    I'm glad that you resolved it.

    When I was having my problems, I'd never considered that the adapter & modem wi-fi mode might be mismatched. Now I don't know whether it was the updated adapter driver itself or the driver package changing the adapter settings when it installed it that resolved my problem. Ah well - all's well that ends well.
  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    Hi Athwart,

    The status is much better than before. But it still worse than Broadcom. I will try your suggestion. Thank you very much, Athwart!!
  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    I think this Intel adapter has a serious problem. Acer should not use this adapter any more.
  • Does the problem occur even when installing version 22.30.0?
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  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    edited March 2021
    My driver is up-to-date. And now I am buying a very cheap USB Wifi adapter. I am sure it will be much better than this stupid Intel Wifi adapter. I have been suffering from it whenever I connect to websites. I am really sickened tired of it. Acer should not use it for valuable customers.
  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    Loss rate: %
  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    edited March 2021

    The Intel Wifi 6 adapter's loss rate is 5% now. I am sickened and tired of this adapter.
  • Try uninstalling and deleting the driver through the device manager. Then, reinstall the driver again.
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  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    Thanks for your advice!

    However, I did everything to solve this problem including your suggestion.
    Just I hate this Intel wifi 6 adapter.

    Finally, I solved this disconnection problem to use my Smartphone. I connect my phone through Bluetooth to connect the router. No disconnection problem happening at the moment. Just slow speed.
  • Have you already installed the 22.30 driver? Does this problem occur in the 2.4ghz or 5ghz band?
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  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    The problem has not been solved at all. This problem is for everybody who buys Intel's wife 6 adapters. Intel should take responsibility for this serious mistake but they haven't done anything about it. Acer should not use this intel product for its all products.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited March 2021
    Have you tried taking the laptop apart, disconnecting the wireless network card and the MAIN and AUX cables?
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  • JariaMaria
    JariaMaria Member Posts: 11

    Tinkerer

    edited March 2021
    I bought $9.00 comfast USB wifi adapter and the problem has been solved. Bye, bye, stupid Intel wifi 6 adapter. I will use it for 5G later. Thanks.