random blue screen of death

oddbenk
oddbenk Member Posts: 29 Troubleshooter

Event Log.: https://i.imgur.com/7Vry6dn.png
Specs.: https://i.imgur.com/tk4LohA.png

Story.:

Bought this laptop in late 2019 and worked flawlessly untill last week when it got it's first blue screen of death.
I tought... yeah... i might need a clean install of windows 10, however I kept it clean.
The first bsod appeard when it was idle and playing music. The second happened during a gameplay on mid settings (The Sims 3)
And now again during normal browsing.

Since I'm back in my homeland I have contacted the local Acer shop to adress my problems and they kindly replied in an e-mail stating
that I need to roll back my OS to the factory settings and the problem will vanish....
Well... I have spent 1500/600 GBP on this machine and this is the customer service.... I need some ideas ppl. Help me pls.