Problem with ELAN Touchpad on Acer Aspire A315-56

I typically turn off the tap feature for touchpads because I accidentally 'click' when I don't intend to.
I'm seeing a problem with this laptop (Acer Aspire A315-56) where when I have tap to click disabled, the touchpad only intermittently clicks the mouse. As you can imagine, this is super-annoying. Sometimes the click goes through, sometimes I need to try again. This happens even when I hear the 'click' sound from the touchpad device and I feel the device actually clicking.
I'm not sure whether this is a hardware issue or a driver issue. I have the most recent driver installed for the touchpad. The hardware component is identified as the 'ELAN I2C Filter Driver' and I downloaded the most recent from the Acer support site. I'm running a very recent version of Windows Pro - 10.0.19042.

Has anyone else seen this? Any suggestions on the appropriate fix or workaround?

Accepted answers

All comments

christy1

jeffb99
Since you have reinstalled drives from acer site I don't think it's drivers issue. Try these in advance options in touchpad.

jeffb99

It doesn't look like I have that touchpad option. Are you using the same Windows version that I am? (Windows Pro - 10.0.19042). I only see the touchpad options that Windows presents in the Touchpad settings app. Is there another Acer application that I should be running to control the settings?

brummyfan2

jeffb99 said:

It doesn't look like I have that touchpad option. Are you using the same Windows version that I am? (Windows Pro - 10.0.19042). I only see the touchpad options that Windows presents in the Touchpad settings app. Is there another Acer application that I should be running to control the settings?

Hi,
Go to BIOS screen and move to Main tab, if you don't see Touchpad, press Ctrl+S buttons together while you are in Main tab, check whether the Touchpad is in I2C or PS2 mode, if it's in PS2 switch to I2C and see whether it helps.

Image: https://us.v-cdn.net/6029997/uploads/editor/qn/1a3scupfgw5y.jpg

jeffb99

I tried looking for this setting in BIOS and didn't see anything related to PS/2 vs I2C Touchpads. I'm running InsydeH20 Rev 5.0 for BIOS. This is on an Aspire A315-56. I think that the system is already running the I2C device due to the driver that is loaded and the info from System Information:

Image: https://us.v-cdn.net/6029997/uploads/editor/it/03agntmycjwq.png

christy1

jeffb99 said:

It doesn't look like I have that touchpad option. Are you using the same Windows version that I am? (Windows Pro - 10.0.19042). I only see the touchpad options that Windows presents in the Touchpad settings app. Is there another Acer application that I should be running to control the settings?

Step 1: Open the Settings app. Navigate to Devices > Touchpad. Step 2: In the Touchpad sensitivity section, select Low sensitivity option from the drop-down box to disable the touchpad while typing. If you don't want to completely disable the touchpad while typing,

Quick Links

Top Members

Weekly

Puraw 300

StevenGen 140

Alejandro_AC 100

Kno63 85

RenanVilela 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™