Swift 7 SF713keys W D and F not working, where can I buy replacement keyboard shipping to Brazil

maldrigui
maldrigui Member Posts: 6

Tinkerer

edited March 2021 in Swift and Spin Series
Laptop is Acer Swift 7 SF713-51 Laptop Keyboard NK.I131S.04W. Checked online and could not find an option.

Answers

  • Do the keys work on that link? https://www.keyboardtester.com/tester.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • maldrigui
    maldrigui Member Posts: 6

    Tinkerer

    ORIGINAL
    Oi egydiocoelho, como vai? Testei com o link mas não funcionam somente as tres teclas - w, d, f.

    TRANSLAED
    Hi egydiocoelho, how are you? I tested with the link but the three keys - w, d, f do not work.

    Edited the content by translating from Portuguese to English

  • when you connect an external usb keyboard, do these keys also not work?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • maldrigui
    maldrigui Member Posts: 6

    Tinkerer

    Hi! I am using an external keyboard, so that I can use all regular keys. That was the only way I found...
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • maldrigui
    maldrigui Member Posts: 6

    Tinkerer

    Hi egydiocelho, no it does not work - maybe if you could try and answer my original question, would be faster - where can I buy a replacement keyboard that is Acer original and ships to Brazil as local Acer does not have it? I am not finding any official dealer to sell me the keyboard
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    The Brazilian Portuguese keyboard for the SF713-51 models is Acer part number: NK.I131S.050. Try searching on that.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited March 2021
    as you will have to disassemble the laptop to install the new keyboard, i would first try to disconnect and reconnect the keyboard from the main board: https://www.laptopmain.com/acer-swift-7-sf713-51-disassembly-and-ram-ssd-upgrade-options /



    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • maldrigui
    maldrigui Member Posts: 6

    Tinkerer

    Thank you. I will have some professional doing that for me, I just need to provide the new keyboard if I ever find a dealer selling one, as this seems to be impossible.
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Contact Acer support in Brazil to see if they can help you find a vendor.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • maldrigui
    maldrigui Member Posts: 6

    Tinkerer

    well, billbey, I did try to contact Acer in Brazil. First, they only suppor in-warranty. Then, they direct you to a store that requires you to make a formal request, which I did, and the response was - we do not sell the Acer parts you require (which are keyboards). I also did it with Acer US, and they direct me to capitaldatausa.com and there you try to request the keyboards, they do not reply at all. So searching online, apparently it is a big challenge if you desire to keep using a 2 year old notebook. I am so disappointed.
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    I'll see if any of the moderator can dig into why it's so hard to get...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited March 2021
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)