Warranty department is a mess- charged $1,200 to my card, sent me back broken laptop. Aspire 3
Hey All,
I purchased an Aspire 3 from Walmart in early November and it lasted all of two weeks before it started having issues. It just shut off and wouldn't turn back on. I sent it to Acer warranty repair to have it fixed, but it came back with the same issue. I sent it in again, it came back with the same issue. And again, it came back with the same issue. Finally, an agent found a refurb replacement for me. In order to receive the refurb unit quickly (before sending my broken one back), I had to place a $1200 deposit- which was supposed to be a hold on my credit card and be released when the old unit was received back by Acer. I sent my old unit back and the hold turned into a charge. Then, I get an email that says my old unit has been repaired and is being sent back to me. I call tech support and it turns out that the agent put the wrong address and it went back for repair for a fourth time instead of to wherever it needed to go for the hold to be dropped. This agent assured me the charge would be dropped the following day and that I would not receive the old laptop back. Well, I just got a FedEx tracking number for the old laptop delivery and it's supposed to be here on Thursday; meanwhile, my card is still charged. Does anyone have any clue what I should do in this case? Is there a direct line to level 2 technicians so I don't have to be shuffled around to people who don't understand the issue?
I've spent more time on the phone with Acer support than I have actually using my laptop. Ultimately, I just want my deposit back.
