SWIFT 3x SF314-510G Blue Screen Problem

NMBSN
NMBSN Member Posts: 8

Tinkerer
in Swift and Spin Series
Hi! I recently bought Swift 3x Model Name: SF314-510G Part Number: NX.A10SP.005 last 02-16-2021. I have experienced blue screen twice. When I checked my event viewer, I found out that the same event also happened on the night I purchased the laptop. The error code is: Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND). I looked at the threads for the same model and but they had a different error code in their BSOD from mine. Has anyone encountered this problem too? I hope for your help. Any advice is welcome. Thank you.

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Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    What is your BSOD stop code? You can find it next to the barcode.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • NMBSN
    NMBSN Member Posts: 8

    Tinkerer
    AnhEZ28 said:
    What is your BSOD stop code? You can find it next to the barcode.
    Hello. I'm using the Event Viewer for the details of the last BSOD because I wasn't able to take a picture when it blue-screened. Is the stop code the same with keyword in the XML View? If yes, the keyword is: 0x80000000000000.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    That keyword doesn't really tell the problem. In event viewer, go to windows logs, system. On the right side, click on filter current log, tick error and critical. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    edited March 2021
    Actually you can try to install bluescreenview. It can find the BSOD easily.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • NMBSN
    NMBSN Member Posts: 8

    Tinkerer
    AnhEZ28 said:
    Actually you can try to install bluescreenview. It can find the BSOD easily.
    Is it safe to install BlueScreenView? I'm hoping to catch the BSOD again by trying to mimic the activities I did the last time. Hopefully, I'll be able to take a picture. I'll post immediately once it reoccurs. Thank you for responding to this question.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Yes, BlueScreenView is just a utility to look at the dump files a BSOD creates. It doesn't change anything on your system.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • NMBSN
    NMBSN Member Posts: 8

    Tinkerer

    It happened again... And now, I was able to take a picture. I'm looking through threads that have similar problem.
  • bwat47
    bwat47 Member Posts: 14

    Tinkerer
    edited March 2021 Answer ✓
    Make sure that you're running the intel driver version from acer's website (https://www.acer.com/ac/en/US/content/support-product/8619?b=1) and NOT the newer version offered by windows update (the newer version causes frequent bluescreens). See: https://community.acer.com/en/discussion/631111/acer-swift-3x-sf314-510g-bsod-problem#latest


    The intel driver versions that you want are:

    27.20.100.8439 (for the integrated gpu)

    27.20.100.8845 (for the dedicated gpu)





  • NMBSN
    NMBSN Member Posts: 8

    Tinkerer
    bwat47 said:
    Make sure that you're running the intel driver version from acer's website (https://www.acer.com/ac/en/US/content/support-product/8619?b=1) and NOT the newer version offered by windows update (the newer version causes frequent bluescreens). See: https://community.acer.com/en/discussion/631111/acer-swift-3x-sf314-510g-bsod-problem#latest


    The intel driver versions that you want are:

    27.20.100.8439 (for the integrated gpu)

    27.20.100.8845 (for the dedicated gpu)





    Hi. I followed the instructions on the thread you linked. Thank you very much! Is this problem usual to all Swift 3x SF314-510G? I'm a bit concerned that there is something wrong with the specific laptop that I have.
  • LimaFoxtrot
    LimaFoxtrot Member Posts: 8

    Tinkerer
    This appears to be a universal problem - the "updated" Intel drivers just don't work with the Swift 3X

    Windows Update automatically updating the graphics drivers to something that causes frequent catastrophic system crashes is obviously a MAJOR problem, and I trust ACER will resolve this rapidly with updated drivers.  Appreciating the underlying cause and then doing the whole "roll back" driver thing is a pain in the a**, and even as an experienced Windows user took me over a week to resolve.  This is a bad customer experience for somebody who has just switched camps from Lenovo.

    ACER appears to have addressed concerns about hardware quality control over recent years, and I'm keen to support Taiwanese manufacturers, but the onus is now on them to prove they can also provide good support on the driver/software side. ACER have a great product at a good price point - they now need to demonstrate they have a commitment to after-sales support to grow their reputation & market share.

    As a ground-breaking product for XE MAX, Intel should be keen to come to the party on this as well.
  • NMBSN
    NMBSN Member Posts: 8

    Tinkerer
    LimaFoxtrot said:
    This appears to be a universal problem - the "updated" Intel drivers just don't work with the Swift 3X

    Windows Update automatically updating the graphics drivers to something that causes frequent catastrophic system crashes is obviously a MAJOR problem, and I trust ACER will resolve this rapidly with updated drivers.  Appreciating the underlying cause and then doing the whole "roll back" driver thing is a pain in the a**, and even as an experienced Windows user took me over a week to resolve.  This is a bad customer experience for somebody who has just switched camps from Lenovo.

    ACER appears to have addressed concerns about hardware quality control over recent years, and I'm keen to support Taiwanese manufacturers, but the onus is now on them to prove they can also provide good support on the driver/software side. ACER have a great product at a good price point - they now need to demonstrate they have a commitment to after-sales support to grow their reputation & market share.

    As a ground-breaking product for XE MAX, Intel should be keen to come to the party on this as well.
    Hello. This clears things up. I wish I knew the issue right away before the purchase. Nevertheless, everything else seems great. I do hope this concern will be addressed by ACER. Thank you for responding to my question. 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    The other option for using that newer version of Intel's drivers is to display the Intel audio devices. That has always worked with mine.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LimaFoxtrot
    LimaFoxtrot Member Posts: 8

    Tinkerer

    I think I might've stumbled across something of a "solution" for people still experiencing crashing in-game with stock ACER drivers.

    For running games RIGHT NOW on the Swift 3X, DO NOT run an external display via USB C.

    With USB C external display connected, the left hand deck was hot++, despite using cooling pad and XE MAX temps supposedly not getting above 60ish degrees.

    Just now, on a whim, tried pulling out the USB connector, and (a) deck much less hot, and (b) no crashing out on limited testing so far (with stock ACER video drivers).

    Perhaps running a high intensity task on XE MAX plus low intensity on XE (second display) just doesn't work out at this point in the driver evolution

  • Wildan
    Wildan Member Posts: 1 New User
    I want to ask about the BSOD Problem. If i buy swift 3x, Is it still occure now? Or acer has already update the driver?

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