opening chromebook R13 after closing it screen doesn't work?

dhurlbur
dhurlbur Member Posts: 1 New User
edited March 2021 in Chromebooks
I have an R13.  It's been about the 1 year mark (of course).  Up until now, I could close my chromebook and come back a few minutes, an hour, or a few days, and my chromebook screen would come on and I would pick up where I left off.  However, recently when I close my chromebook and re-open the device, the screen will not come on.  No matter what I try, I end up having to hold the power-button and shut it down and start it back up.  I did a complete factory reset and that did NOT solve the issue.  Anyone have any ideas?

Answers

  • Jack22
    Jack22 ACE Posts: 3,733 Pathfinder
    @dhurlbur
    1. Turn off your Chromebook.
    2. Press and hold Refresh  +  Power  both of them at the same time for 3 seconds. Make sure while doing this unplug the charger and try
    Click on 'Yes' if the comment answers your question!
  • Lutu75
    Lutu75 Member Posts: 1 New User

    Hi did you find a solution I have the same issue