Acer swift5 Laptop back-surface become very hot when i closed the lid

sameermundekar
sameermundekar Member Posts: 14

Tinkerer
in Swift and Spin Series
my 1 month old laptop which having all new latest windows patch updated Antivirus. i have observed that laptop back-surface become very hot when i closed the lid. 
also observed by default close lid setting is "sleep mode". and when i change in to the "hibernate" that time its not heat. issue i am facing from couple of days and is still with sleep mode. 
i have question if it is software issue what is solution. and if it is hardware issue how its come within brand-new laptop.

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @sameermundekar
    We can understand the unit getting hot is not good for a 1 month old laptop but you can try to keep the laptop where the vents are not in a closed environment or you can also use a cooling pad for it.
    Click on 'Yes' if the comment answers your question!
  • Tachi13
    Tachi13 Member Posts: 135 Skilled Fixer WiFi Icon
    Hello @sameermundekar

    The bottom of the your computer has a vent, which is supposed to exhale hot air, if you put your computer in sleep mode, that doesn't mean that the applications that run in background goes dormant, it might run depending upon the permission you set. The Hibernate mode is a total power saver mode, so that might have helped. Keep your notebook ventilated, by giving a gap between the surface of the desk and the bottom of your computer. Trying changing power settings from balanced to power saver. Hope this helps.
    Please click on "Yes" if you find this answer helpful. :):)
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @sameermundekar
    We are not sure how hot is the unit when the lid is closed, if you think its very hot like it can burn your finger than you need to call Acer support for it. check the below link to call Acer
    https://www.acer.com/worldwide/support/
    Click on 'Yes' if the comment answers your question!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    sameermundekar said:
    my 1 month old laptop which having all new latest windows patch updated Antivirus. i have observed that laptop back-surface become very hot when i closed the lid. 
    also observed by default close lid setting is "sleep mode". and when i change in to the "hibernate" that time its not heat. issue i am facing from couple of days and is still with sleep mode. 
    i have question if it is software issue what is solution. and if it is hardware issue how its come within brand-new laptop.

    try a small play around in sleep settings as its working fine in hibernate. go to power settings and adv options. 

    Change Critical Level Low Level Battery Action in Windows 10
    Accept if its Helpful.   B)
  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    My guess is you have an app running that doesn't play well with the rest of the system, stopping it from going fully into sleep mode. Since it's not actually asleep but thinks it should be the fan handling is likely less than optimal. Figure out what app it is and either disable, remove it or find a way for it to correctly handle a sleep request.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    billsey might be right.
    try to stop the services in type msconfig in run. hide all MS services on the bottom left unwanted services and then stop the other services and check. 

    MSCONFIG speeding up Windows 7 startupremove the list in msconfig startup program and services
    Accept if its Helpful.   B)
  • sameermundekar
    sameermundekar Member Posts: 14

    Tinkerer
    Hi all, thanks for suggestion can i have permanent solution here. because from day one sleep mode working fine. but last 3 days when i kept the setting on sleep mode that only laptop back-surface become hot like hot fry pan. 
    so I'm using hibernate mode right now. but with hibernate mode my laptop not quick wakeup.

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    sameermundekar said:
    Hi all, thanks for suggestion can i have permanent solution here. because from day one sleep mode working fine. but last 3 days when i kept the setting on sleep mode that only laptop back-surface become hot like hot fry pan. 
    so I'm using hibernate mode right now. but with hibernate mode my laptop not quick wakeup.


    try updating the bios.

    https://www.acer.com/ac/en/US/content/drivers
    Accept if its Helpful.   B)

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