Can't turn on 144Hz on my acer predator helios 300 PH315-51-71FS

Manamah
Manamah Member Posts: 4 New User
edited February 2021 in Predator Laptops
Hi everyone. I have a Predator PH315-51-71FS laptop. The datasheet on the official website indicates the refresh rate of the 144Hz display. But I cannot select it in the settings. I tried to install old versions of drivers from the official website of acer, I tried to install the latest current versions of drivers - nothing helped. If both video cards are enabled in the device manager, then I can only select 60Hz. If I disable the integrated graphics card, then I can only select 64Hz. What can I do about it?

Answers

  • Jack22
    Jack22 ACE Posts: 4,164 Pathfinder
    @Manamah
    Are you trying to connect a monitor to get the 144 HZ refresh rate ?
    Click on 'Yes' if the comment answers your question!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Manamah said:
    Hi everyone. I have a Predator PH315-51-71FS laptop. The datasheet on the official website indicates the refresh rate of the 144Hz display. But I cannot select it in the settings. I tried to install old versions of drivers from the official website of acer, I tried to install the latest current versions of drivers - nothing helped. If both video cards are enabled in the device manager, then I can only select 60Hz. If I disable the integrated graphics card, then I can only select 64Hz. What can I do about it?
    If you are trying external monitor then check if the monitor is compatible for 144hz. Check with dp cable 
    Accept if its Helpful.   B)
  • Manamah
    Manamah Member Posts: 4 New User
    christy1 said:
    Manamah said:
    Hi everyone. I have a Predator PH315-51-71FS laptop. The datasheet on the official website indicates the refresh rate of the 144Hz display. But I cannot select it in the settings. I tried to install old versions of drivers from the official website of acer, I tried to install the latest current versions of drivers - nothing helped. If both video cards are enabled in the device manager, then I can only select 60Hz. If I disable the integrated graphics card, then I can only select 64Hz. What can I do about it?
    If you are trying external monitor then check if the monitor is compatible for 144hz. Check with dp cable 
    I am using a laptop display and have not connected external
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Manamah said:
    christy1 said:
    Manamah said:
    Hi everyone. I have a Predator PH315-51-71FS laptop. The datasheet on the official website indicates the refresh rate of the 144Hz display. But I cannot select it in the settings. I tried to install old versions of drivers from the official website of acer, I tried to install the latest current versions of drivers - nothing helped. If both video cards are enabled in the device manager, then I can only select 60Hz. If I disable the integrated graphics card, then I can only select 64Hz. What can I do about it?
    If you are trying external monitor then check if the monitor is compatible for 144hz. Check with dp cable 
    I am using a laptop display and have not connected external
    Try over clocking. 
    https://community.acer.com/en/discussion/542392/overclock-laptop-display


    Accept if its Helpful.   B)
  • Have you checked the update rate on windows 10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • Manamah
    Manamah Member Posts: 4 New User
    christy1 said:
    Manamah said:
    christy1 said:
    Manamah said:
    Hi everyone. I have a Predator PH315-51-71FS laptop. The datasheet on the official website indicates the refresh rate of the 144Hz display. But I cannot select it in the settings. I tried to install old versions of drivers from the official website of acer, I tried to install the latest current versions of drivers - nothing helped. If both video cards are enabled in the device manager, then I can only select 60Hz. If I disable the integrated graphics card, then I can only select 64Hz. What can I do about it?
    If you are trying external monitor then check if the monitor is compatible for 144hz. Check with dp cable 
    I am using a laptop display and have not connected external
    Try over clocking. 
    https://community.acer.com/en/discussion/542392/overclock-laptop-display



    There is no item with display settings in the nvidia control panel
    https://prnt.sc/10aeiag
  • Have you checked the update rate on windows 10?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Manamah
    Manamah Member Posts: 4 New User
    Have you checked the update rate on windows 10?

    https://prnt.sc/10c35vg
    windows 20H2 19042.804 
    There is no 144Hz mode in the list
  • Can you send a screenshot of the monitor model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)